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PARK'nPAY app goes live in Willoughby City Council

Published: 28 November 2020
Released by: Minister for Customer Service

Drivers living in or visiting Willoughby City Council will be able to pay for and top up their parking online, thanks to the NSW Government’s popular Park’nPay app going live in the area this week. 

Minister for Customer Service Victor Dominello said the app makes life easier for drivers by putting more power in their hands. 
 
“The app is a game changer for drivers and saves them time. Gone are the days of having to search around for loose change for a parking meter. Drivers can now pay for and top their parking via the app,” Mr Dominello said. 
 
“NSW drivers simply love the app. In its first year more than 35,000 drivers have downloaded it, with about 93 per cent giving it the thumbs up. 
 
“I commend Willoughby City Council for coming on board and putting customers first. This is a big win for the community, with places like Chatswood being a mecca for shopping and restaurants.” 
 
Willoughby City Council Mayor Gail Giles-Gidney said: "Willoughby City Council is delighted to further enhance the experience of the thousands of people who come to Chatswood each day through this app. Over 7000 transactions are carried out at our meters and car parks each week.” 

“Park’nPay will make our visitors' lives easier, allowing them to focus on important things like shopping and dining. It's another way we're supporting our local businesses through these difficult times, encouraging people to come to Chatswood and 'shop local'. 

“And the benefits are ongoing. Data we'll collect from the app will provide us with valuable information about parking behaviour in Chatswood to help us improve traffic flow, improving life for everyone." 

The app also helps drivers avoid parking fines, by sending a notification when their meter is running low or their park is about to turn into a no stopping zone.  Drivers simply create an account on the app with their licence plate and payment details. Users have the option of paying with Visa, AMEX, Mastercard, Apple Pay and Google Pay. 
 
Parking inspectors can search for licence plate details using an app on their phone to see if a meter has been paid. Parking meters will continue to accept coins and credit cards.  
 
The app already exists in the following councils – Liverpool, The Rocks and Darling Harbour, Burwood, Hunters Hill, Mosman, Central Coast, Port Stephens and Park&Ride.  
 
For more information visit the Park'nPay website.

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