Minister for Digital and Minister for Customer Service Victor Dominello said the technology lets drivers pay for the exact amount of time they use a parking spot through the app.
“We’ve listened to drivers who were frustrated at having to pay upfront for two hours of parking when they only ended up needing 30 minutes,” Mr Dominello said.
“This smart tech means they only pay for the time used, and they won’t have to worry about having to pay until they leave the spot.
“So far users of the app have given it 93 per cent thumbs up, and this new feature is another way we are making life easier for customers.”
According to analysis by the NSW Government, drivers could collectively save millions of dollars because a customer will typically buy 20 per cent more time than they need in a spot.
Minister for Transport and Roads Andrew Constance said while it’s already possible for a customer to extend their parking by topping up their payment using the app, they previously couldn’t reduce their payment if they decided to leave early.
“The great thing about this new feature is it allows customers to pay for the exact amount of time they use. They simply have to select the ‘pay later’ option and they can go about their business, indicating in the app when they’ve left the spot,” Mr Constance said.
“Using the enhanced app could provide drivers with hip pocket relief – an average session time via the meter in Liverpool Council is 118 minutes while on Park’nPay it’s 98 minutes.”
The app exists in the following councils: Liverpool, The Rocks, Burwood, Hunters Hill, Mosman, Central Coast, Port Stephens, Willoughby, Cumberland, Northern Beaches and with Park&Ride. For more information visit the Park'nPay website.
The first NSW Government Parking Summit will be held on Monday 17 May aimed at improving customers’ parking experiences in Greater Sydney.