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Service NSW Hurstville: One stop shop officially opened

Published: 4 October 2016
Released by: The Premier

NSW Premier Mike Baird today officially opened the latest Service NSW one stop shop at Hurstville - delivering on the NSW Government’s commitment to improve services to the residents and businesses of NSW.

“The Service NSW centre at Hurstville joins a list of 20 one stop shops opened across the State in just over a year,” Mr Baird said.

“People rightly expect the same high level of customer service from government as they get from the private sector – these one stop shops deliver that.

“Service NSW one stop shops are open for extended hours on weekdays and on Saturday, making it easier for people to carry out a range of government transactions at a time that suits them.

“The opening of the centre at Hurstville marks an important milestone, it being the first store to open as part of stage two of the rollout of one stop shops. By July next year there will be 36 sites open across the State with more to come.

“Since opening its doors late last month, the team at Hurstville has already served more than 6,000 customers.

“With low waiting times and a customer satisfaction score of 98 per cent, this centre is setting new standards for service delivery for the residents and businesses in the St George region.”

Since being launch in July 2013, Service NSW has served more than six million customers through its digital service at, 24/7 phone service and service centres.

The Premier was joined today by the Minister for Finance and Services Dominic Perrottet, Oatley MP Mark Coure and Rockdale MP John Flowers.

Mr Perrottet welcomed the new facility, which has extended trading hours (7am-7pm weekdays, 9am-3pm Saturday), concierge services and online kiosks to help customers conduct their transactions even faster.

“Being able to carry out multiple transactions in one place saves everyone time and money,” Mr Perrottet said.

“To complement these one stop shops, the government is looking to make it even more convenient for customers by putting more transactions online as well as new initiatives such as LiveChat and more self-serve kiosks to increase convenience for customers.”

Service NSW offers customers access to more than 800 government transactions including driver licence applications and renewals, vehicle registrations, Seniors Card applications, owner builder permits, housing payments and more.

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