War on websites a win for NSW customers

Published: 4 Feb 2020

Released by: Minister for Customer Service and Digital Government, Minister for Customer Service

More than 500 NSW Government websites will face the chopping block and be consolidated into a single nsw.gov.au website, in an effort to save customers time and money.

Minister for Customer Service Victor Dominello said at least two thirds of the existing 750 websites across Government were outdated and could be consolidated into a single-use website.

“We are declaring war on unnecessary NSW Government websites in an effort to provide customers with a more user friendly experience. The new one-stop shop website will save people time and provide taxpayers with value for money by slashing tens of millions of dollars of costs over the next decade,” Mr Dominello said.

“People rightly expect a seamless digital experience when purchasing goods and services. It should be no different when dealing with Government.

“Rather than presiding over a wasteland of redundant websites, we need to be gathering real-time feedback from users and striving to continually refine and improve our digital assets.”

The Department of Customer Service is collaborating closely across government to help agencies get ready to retire little-used sites or merge information to nsw.gov.au which will become the centralised online home of NSW Government.

The nsw.gov.au online home will make it easier for customers to find information and advice on government services and activities, and help them find answers to common questions such as school term dates.

A trial version of the refreshed nsw.gov.au website will go live at the end of the month, and will include information on drought relief, bushfire assistance, and births, deaths and marriages.

The website will be progressively upgraded and incorporate customer feedback. It will be closely modelled off the UK’s one-stop shop www.gov.uk website.

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