Helping housing tenants with high tech solution

Published: 13 Aug 2019

The MyHousing app will simplify how tenants manage and view their accounts, with an extensive trial of the app showing a customer satisfaction rating of 94%.

MyHousing allows tenants to apply for Rentstart, manage utilities, update their circumstances, make payments, lodge maintenance requests and connect to support services.

The new mobile phone app aims to revolutionise customer service for housing tenants by allowing tenants to engage with services anywhere, anytime.

NSW Minister for Customer Service Victor Dominello said the app is an example of how the NSW Government is putting the customer at the centre of its service delivery.

"Customer service is about putting more time in your day and this one-stop shop app will make life easier for customers by giving them access to necessary services at their fingertips," Mr Dominello said.

The MyHousing app can be downloaded for free from the App Store (iOS) and Google Play (Android).

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