Injured road users and workers to benefit from dispute resolution changes

Published: 12 Aug 2019

Changes to the dispute resolution system will simplify the compensation claim process for injured road users and workers.

The changes are being introduced as part of the government's response to reviews by the NSW Parliament Legislative Council Standing Committee on Law and Justice:

The establishment of a single, independent jurisdiction for workers compensation and CTP disputes will provide greater alignment of dispute resolution processes across schemes. This will be achieved by expanding the jurisdiction of the Workers Compensation Commission while retaining two streams of expertise.

Minister for Customer Service Victor Dominello said that more than 100,000 people make a worker's compensation or CTP motor accident claim in NSW every year.

"We acknowledge that the current dispute resolution process can be improved and we want to provide the best possible experience for those injured in the workplace or on our roads, in order to support their rehabilitation and recovery."

"We want to reduce complexity and potential 'process trauma' for those seeking to dispute an insurer's decision," Mr Dominello said.

Find out more about the Workers Compensation Commission and the State Insurance Regulatory Authority (SIRA).

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