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NSW Government to consolidate over 500 websites

Published: 4 February 2020

The new NSW Government website will save customers time and money, and provide a more user-friendly experience.

The Department of Customer Service is collaborating across government to help agencies get ready to retire little-used sites or merge information to, which will become the centralised online home of the NSW Government.

A trial version of the refreshed website will go live at the end of February 2020. It will include information on drought relief, bushfire assistance, and births, deaths and marriages.

The website will be progressively upgraded and incorporate customer feedback. It will be closely modelled off the UK’s one-stop-shop website.

Minister for Customer Service Victor Dominello said the new website will provide customers with a more user-friendly website.

“People rightly expect a seamless digital experience when purchasing goods and services. It should be no different when dealing with the government,” Mr Dominello said.

“The new one-stop-shop website will save people time and provide taxpayers with value for money by slashing tens of millions of dollars of costs over the next decade.”

Find out more about the program


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