During this year, Service NSW received a customer satisfaction score of 98%.
To mark the one year anniversary of Service NSW, and completion of the centre’s initial rollout, Premier Mike Baird officially opened the Penrith centre today.
Due to Service NSW’s success, the NSW Government has approved 8 more shops and online transactions over the next 2 years. The government will also trial smart stores and kiosks during the next year.
In July 2013 Service NSW launched its new online service, a 24/7 phone service and opened the first of the 18 initial one-stop shops in Kiama. Since then a total of 18 shops have opened, including the Penrith Service Centre.
Minister for Finance and Services Dominic Perrottet said customers were increasingly transacting online and Service NSW was making it easier to connect with government services.
“We are looking to put more transactions online as well as introduce new initiatives such as LiveChat in the coming months to save customers’ time and allow them to increasingly use their mobile or portable device,” he said.
Customers can access more than 850 transactions through Service NSW such as: driver licences; vehicle registrations; birth, death and marriage certificates; senior’s card applications; housing payments and boating licences.
Visit the Service NSW website or call 13 77 88 for more information.