From December, train customers can receive personalised messages through Twitter if their journey is disrupted.
Customers will choose which suburban or intercity train services they want to hear about and when they want to receive alerts. Unnecessary disruption alerts will be filtered out.
Transport for NSW, in partnership with Twitter, will launch the three-month pilot in December. If the pilot is successful, Transport for NSW will roll out personal messaging to customers travelling by buses, ferries and light rail.
Minister for Transport and Infrastructure Andrew Constance said the Twitter pilot is a major step in creating a more personalised experience for customers.
“Today we’re taking the next big step in transport and developing a way to speak directly to every customer no matter what commute they do,” Mr Constance said.
“For instance, if you travel from Kogarah to the city for work and there is a disruption further down the line that doesn’t affect you, the system knows not to worry about letting you know. If the disruption is on the section of the line you use, you’ll receive a notification,” Mr Constance said.
The Twitter pilot announcement comes alongside the launch of the NSW Government’s Future Transport Roadmap, which shines a light on what improvements the future is likely to bring for public transport and roads customers.
“It’s not just about imagining the future, but shaping it. The roadmap outlines initiatives we can kick off right now that will help personalise and improve transport for our customers, no matter how technology develops over the next few years,” Mr Constance said.
The Future Transport Roadmap outlines key initiatives including:
- extending Opal’s functionality to become a payment platform for all transport related costs across the state, possibly including road tolls and taxis
- moving toward a truly personalised public transport experience by automating and optimising how we plan timetables for trains, buses, ferries and light rail, as well as delivering the services where appropriate
- activating the Smart Innovation Centre for advanced transport technology that will look at new road safety technology, as well as developing and trialling connected and automated vehicles
- developing advanced analytics and artificial intelligence capabilities to move toward smarter ways of managing road and public transport networks to tackle congestion and personalise services.