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Social media

Social media plays an important role in engaging our communities.  There is support available to keep up to date with what's best practice.

Social media guidelines

The NSW Government’s Social Media Guidelines are under review. Please contact social@customerservice.nsw.gov.au for more information. 

Some government agencies have their own policies and guides. Examples are listed below.

State and territory resources

National resources

Social media community of practice

The social media community of practice (CoP) is open to social media and communications practitioners across NSW government.

Its purpose is to gain insights from social media experts in various fields, share best practice and experiences and facilitate group discussions and learnings across NSW government.

The social media CoP is held every few months and run by the Department of Customer Service.

To continue networking and sharing learnings and insights in between the social media CoPs, there is also a closed Facebook group for social media practitioners across NSW government.

If you would like to join either the social media CoP or the closed Facebook group, please contact us.

Record keeping

For information about how to save and retain records in your social media channels please refer to the NSW State Records & Archives recommendations, and your own agency data retention policy.

Need advice

The NSW Government social team can offer advice that will help you apply social media best practice. Contact us.

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