Accessible technology

Technology that supports inclusion

Technology is a powerful tool for inclusion at work. It can help people access systems and perform their roles independently.

Some technology is directly accessible – meaning it can be used without extra tools. For example, a smartphone with built-in screen reading or magnification features. Examples include Immersive Reader or Read Aloud in Microsoft Word.

Other people use assistive technology to access information and systems. This may include:

• screen readers
• screen enlargement tools
• voice recognition or transcription programs
• closed captions
• keyboard and mouse alternatives.

Some employees may need assistive technology to help them work productively and confidently. This is a type of workplace adjustment. Learn more in the workplace adjustments guide.

Accessible ICT

Accessible ICT stands for accessible information and communication technology.

It refers to technology that can be used by everyone, including people with disability.  

Examples of accessible ICT  

• websites that can be navigated with a keyboard, not just a mouse
• word documents with proper heading styles and alt text for images
• software with colour contrast options and screen reader compatibility
• emails that use plain language and descriptive link text
• captioned videos and transcripts for audio content.

How to create accessible ICT

Microsoft 365 suite has built-in tools to help make documents and communications more inclusive. See tips in the accessible documents page.

You can also find tools and guidance on the Digital NSW website on how to:

• design accessible digital products
• deliver inclusive online services
• meet WCAG accessibility standards
• support users with assistive technology.

Accessible procurement

Under the Disability Discrimination Act, all digital products and services must be accessible for all users. This includes:

• software
• content
• infrastructure
• platforms or systems.

When buying technology, the NSW Government follows the Australian ICT Procurement Standard – AS EN 301 549. This standard outlines both functional and accessibility requirements for digital products. For more information, visit the Government accessibility standards for ICT.