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Media releases

Browse media releases from the Minister for Customer Service, Victor Dominello.

24-hour economy reforms support nightlight revival post COVID-19

4 May 2020

The NSW Government is inviting community feedback on the second stage of its 24-hour economy liquor law reforms, which propose a host of changes to kick start Sydney’s night time economy post COVID-19 and beyond.


More than 2500 businesses approved for grants

17 April 2020

More than 2500 small businesses heavily impacted by COVID-19 have already been approved for grants of up to $10,000 in the first three days of the NSW Government’s new Small Business Support Fund.


Park’nPay goes live in Hunters Hill

3 April 2020

Drivers in Hunters Hill can now pay for parking and top up from their phones, with the NSW Government’s Park’nPay app going live in the council area.


NSW Government hires more staff and launches 24 hour COVID-19 hotline

26 March 2020

NSW workers and businesses are now able to access a range of advice and support on non-health related COVID-19 enquiries via the Service NSW contact centre 13 77 88.


ePlanning a big win for homeowners

21 March 2020

Homeowners across the State are the biggest winners from the NSW Government’s ePlanning initiative, with new figures released today showing increased transparency and reduced DA assessment times.


New Personal Injury Commission proposed for injured road users and workers

10 March 2020

The NSW Government remains committed to establishing a Personal Injury Commission (PIC) this year, to simplify the dispute resolution system for injured road users and workers who make a compensation claim.


World leading Spatial Digital Twin launched in NSW

24 February 2020

Urban planning and infrastructure across Western Sydney will be transformed, with the NSW Government today launching one of the world’s largest Spatial Digital Twins.


ePlanning making life easier for homeowners

17 February 2020

Homeowners across the State are the biggest winners from the NSW Government’s ePlanning initiative, with new figures released today showing increased transparency and reduced DA assessment times.


$217 million funding boost for emergency communications

5 February 2020

Communities and first responders will benefit from increased mission critical communications coverage during emergencies, with a $217 million boost to expand the Government Radio Network (GRN), and build a Public Safety Network for Emergency Services Organisations.


War on websites a win for NSW customers

4 February 2020

More than 500 NSW Government websites will face the chopping block and be consolidated into a single nsw.gov.au website, in an effort to save customers time and money.


Digital drivers licence goes gangbusters

24 December 2019

More than 1 million NSW motorists have downloaded the Digital Driver Licence (DDL) since it was officially launched on 3 November, accounting for almost 19 per cent of all licence holders.


BDM hits major milestone with 20 million melting moments

19 December 2019

The NSW Registry of Births Deaths and Marriages (BDM) has hit a major milestone, recording 20 million significant life events since it began operating in 1856.


Stronger protections for off-the-plan buyers

4 December 2019

Prospective homebuyers will be better protected under sweeping changes to the law governing off-the-plan contracts. Changes to the Conveyancing Act, which take effect on 1 December 2019, will see much tighter requirements imposed on developers regarding disclosures, cooling-off periods, holding of deposits and sunset clauses.


Regional communities receive a boost from Clubgrants Program

28 November 2019

Community organisations across the state have been awarded a total of $4 million to fund local projects under the NSW Government’s Infrastructure Grants program.


Replacement identity documents for people affected by bushfires

22 November 2019

People who lose important identity documents in the bushfires can have them replaced for free to help them recover as quickly as possible, Attorney General Mark Speakman and Minister for Customer Service Victor Dominello announced today.


Business boost for Central Coast

21 November 2019

Aspiring and existing business owners in the Central Coast can now access a NSW Government one-stop shop Business Concierge service, potentially saving them time and money when starting or expanding a business.


New customer service principles for insurers

19 November 2019

The NSW Government is raising the bar on customer service for people making a CTP or workers compensation claim, with new Customer Service Conduct principles for insurers released today by the State Insurance Regulatory Authority.


Music festival safety bill passes Parliament

14 November 2019

Legislation to reinstate a festival safety system that requires high-risk music festivals to prepare a safety management plan was today approved by NSW Parliament.


Business boost for City of Sydney

8 November 2019

Aspiring and existing business owners in the City of Sydney can now access a NSW Government one-stop shop Business Concierge service, potentially saving them time and money when starting or expanding a café, restaurant or small bar.


Cutting costs for NSW drivers

29 October 2019

Groundbreaking new rules will give the NSW Government the power to claw back excessive insurer profits from Compulsory Third Party (CTP) insurance and return the money to motorists through cheaper Green Slips.


New parking app a win for drivers

17 October 2019

Drivers in parts of Sydney can now pay for parking and top up using their phones, with the launch of the NSW Government’s Park’nPay app.


Young drivers safer under world leading trial

17 September 2019

Young drivers have overwhelmingly given the NSW Government’s Telematics trial the thumbs up, with the final report confirming the cutting edge technology could potentially prevent 159 casualty crashes and 83 non-casualty crashes involving young drivers in NSW each year.


Pilot to bring e-invoicing a step closer

11 September 2019

The NSW and Federal Governments have joined forces to embrace e-invoicing and make life easier for small and medium sized enterprises (SMEs), with a pilot set to commence in NSW.

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