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Media releases

Browse media releases from the Minister for Customer Service, Victor Dominello.

Dine & Discover pilot commences in Northern Beaches, Sydney CBD and Bega Valley

22 February 2021

More businesses and customers will benefit from the State Government’s Dine & Discover NSW program, with the second phase of the pilot commencing in the Northern Beaches, Sydney CBD and Bega Valley from today.

Proposed ICT procurement targets a big win for smes

8 February 2021

Small and medium enterprises (SMEs) will receive a greater slice of ICT procurement spend, thanks to the NSW Government accepting a suite of recommendations from its ICT and Digital Sovereign Procurement Taskforce.

Digital photo card trial goes live in Penrith

2 February 2021

Thousands of NSW Photo Card holders who live in the Penrith area can now download a digital version of their identification through the Service NSW app. 

Business registrations open for Dine & Discover

19 January 2020

Eligible businesses across the state can now register to take part in the NSW Government’s major economic stimulus program, Dine & Discover NSW. 

Customer satisfaction of NSW Government climbs despite turbulent 2020

23 December 2020

Customer satisfaction for both consumers and businesses in NSW has increased over the past year, with the annual independent rating showing it’s getting easier to deal with the NSW Government.

New Cell on Wheels units to boost emergency communications this summer

15 December 2020

The NSW Government will deliver eight new Cell on Wheels (CoW) units to boost emergency communications capabilities this summer.

Small bars and live music venues to enjoy more freedoms

11 December 2020

Live music venues and small bars are set to enjoy more freedoms as the NSW Government’s 24-hour economy reforms to revitalise Sydney’s nightlife are rolled out. 

NSW digital driver licence downloads hit two million

6 December 2020

NSW drivers have more than two million reasons to download a Digital Driver Licence (DDL), with the significant milestone achieved only a year since its launch. 

NSW venues to open later for 2021 special events

1 December 2020

The NSW Government has extended hotel and club trading times for major events over the next 12 months to help boost hospitality businesses after a tough year for the industry. 

Alfresco dining on the table for NSW

1 December 2020

Pubs and small bars across the state will be able to use footpaths and public spaces to ensure customers can enjoy a day or night out in a COVID-safe way this summer from 1 December 2020.

PARK'nPAY app goes live in Willoughby City Council

23 November 2020

Drivers living in or visiting Willoughby City Council will be able to pay for and top up their parking online, thanks to the NSW Government’s popular Park’nPay app going live in the area this week. 

Electronic registration mandate takes effect

23 November 2020

Venues must use electronic registration systems such as QR codes to record the names and contact details of patrons, or risk serious penalties, under new COVID-19 rules.

Alfresco dining extended to darling harbour

13 November 2020

The NSW Government is set to extend its alfresco dining scheme to Darling Harbour in another win for venues and the live entertainment industry in NSW. 

24-Hour economy reforms approved by NSW Upper House

13 November 2020

Sydney’s night time economy will be kick started and re-energised post COVID-19 and beyond, thanks to new 24-hour economy laws passing NSW Parliament’s Legislative Council last night.

Digital registration to be mandated from 23 November

11 November 2020

The NSW Government is urging venues to put the safety of customers and staff first and have a system for digital registration such as a QR code that records patrons’ names and contact details in place by 23 November, or risk facing penalties.

Public safety network boosted on the far north coast ahead of storm season

3 November 2020

The NSW State Emergency Service (SES) has begun migrating to the Public Safety Network (PSN) on the Far North Coast following its expansion by the NSW Telco Authority.

New online portal makes life easier for liquor businesses

22 October 2020

Thousands of NSW liquor businesses will save time and money, have red tape slashed and be able to make payments faster, thanks to a new NSW Government one-stop shop online portal.

Alfresco dining launches in The Rocks

16 October 2020

Relaxed outdoor dining restrictions and live entertainment will reinvigorate The Rocks with the NSW Government’s alfresco dining pilot kicking off today.

NSW Government sets new standard for digital services with cloud strategy

2 October 2020

The NSW Government has today committed to an ambitious new strategy to boost the use of public cloud services across the NSW Government.

Digitising the rules of government to make compliance easy

1 October 2020

In an Australian first, the NSW Government has translated the complex rules of a NSW regulation into an open-source, digital rules engine to make compliance easy for customers.

School forms go digital

26 September 2020

Paper forms at NSW public schools are destined for the pages of history books as the NSW Government embarks on a school digitalisation program, saving parents and staff millions of hours. 

Clubgrants funding available to boost local communities

21 September 2020

Community organisations impacted by COVID-19 are encouraged to apply for funding, thanks to the next round of the NSW Government’s Infrastructure Grants program opening today.

Summer Summit plans to boost festive Sydney

18 September 2020

Sydney cafes, bars, restaurants and business operators are set for a summer revival with the NSW Government’s Summer Summit paving the way for business to capitalise on Sydney’s transformation into a COVID safe alfresco city.

NSW outdoor dining scene set for summer

17 September 2020

A new taskforce is bringing NSW government agencies together to activate the State’s outdoor hospitality spaces, making approvals for alfresco dining and drinking easier and faster to get.

Small business recovery grants closing soon

27 August 2020

Eligible NSW small businesses have less than a week left to apply for the Small Business Recovery Grant to help create COVID-19 safe workplaces. 

Cyber security NSW to expand services as part of record $240 million investment

26 August 2020

The NSW Government will quadruple the size of its central cyber security team in a landmark expansion of the State’s cyber defences.

New online tool for liquor licence information

9 August 2020

The NSW Government has launched a new online tool that will make it easier for people to search the latest liquor licence information alongside demographic, alcohol-related crime and health data for every suburb and Local Government Area in the State.

NSW secures its place as the smart state

7 August 2020

The NSW government will build smart technology into infrastructure and buildings to create jobs, cut traffic and commute times, slash water bills, reduce crime and boost the economy.

New personal injury commission passes parliament

5 August 2020

The NSW Government will deliver a new one-stop shop Personal Injury Commission (PIC) to simplify the dispute resolution system for injured road users and workers who make a compensation claim, following its approval today by NSW Parliament.

New COVID-19 compliance rules for gyms

29 July 2020 
New rules will be introduced across NSW requiring gyms and fitness centres to register their COVID Safety Plan, and have a dedicated hygiene marshall on duty at all times. 

Inspector numbers boosted ahead of COVID safety crackdown

25 July 2020

Inspector numbers have been boosted and their powers increased under the NSW Public Health Act 2010 in a bid to stop the spread of COVID-19.

COVID-19 restrictions take effect

24 July 2020

NSW businesses are on notice to comply with the State’s public health orders, or risk a fine or closure, with restrictions around “higher risk” activities coming into effect.

COVID-19 restrictions to be tightened

17 July 2020

The NSW Government will tighten COVID-19 restrictions around “higher risk” activities as the pandemic enters a new phase of community transmission.

Businesses must embrace COVID Safe measures

8 July 2020

NSW businesses must follow the state government’s COVID safety warnings and public health orders or risk a penalty of up to $55,000. 

ePlanning mandate takes effect

7 July 2020

Homeowners in metropolitan Sydney, Newcastle, the Central Coast, Illawarra and larger regional local government areas can lodge development applications (DAs) anywhere in real-time, thanks to the NSW Government’s ePlanning mandate taking effect.

Business and community organisations urged to remain COVID safe

3 July 2020

NSW businesses and community organisations are being reminded to comply with the State’s public health orders, with thousands more expected to reopen their doors to customers this weekend.

Consultation on Newcastle liquor restrictions

1 July 2020

Minister for Customer Service Victor Dominello today visited Newcastle to meet with community leaders and business groups to discuss the future of the city’s Night Time Economy in the wake of the COVID 19 pandemic.

2020 Vision for cyber security

30 June 2020

The NSW Government has announced the development of a comprehensive, sector-wide cyber security strategy and is calling for industry submissions to help shape its final outcome.

Extra support for small business from 1 July

30 June 2020

Small businesses will soon have additional cash to reinvest in their operations with the new $3,000 Small Business Recovery Grants and payroll tax changes coming into effect this Wednesday, 1 July.

New Bathurst cyber security centre launched

24 June 2020

The NSW Government today announced a Cyber Security Vulnerability Management Centre will be established in Bathurst and operated by Cyber Security NSW.

Inspectors from Liquor & Gaming and Food Authority helping in the fight against COVID-19

23 June 2020

Liquor & Gaming NSW and NSW Food Authority inspectors and local government environmental health officers have reported widespread compliance with new COVID-19 health regulations.

New cyber task force to drive standards

22 June 2020

An Australian first collaboration between the NSW Government, AustCyber and Standards Australia has seen the creation of a task force charged with accelerating the adoption of industry standards for cyber security across Australia.

Driver testing restrictions lifted from 1 July

22 June 2020

Driver testing will be back at full capacity from 1 July, thanks to easing of COVID-19 restrictions.

Fuelcheck app goes wowsers at the bowsers

19 June 2020

Motorists have one million reasons to download the NSW Government’s free FuelCheck app, with the huge milestone reached less than three years since its launch in 2017.

More parking power for drivers

18 June 2020

Government’s popular Park’nPay app now expanding to include Burwood and Mosman councils. Makes life easier for drivers by allowing them to pay for parking and top up online.

Getting you licence now more simple

17 June 2020

Drivers now have a simpler, faster and more COVID-safe way of moving from one licence level to the next.

Restrictions on recreational activities eased from today

13 June 2020

From today, a raft of restrictions will be eased in NSW, enabling people to more freely gather with friends and family outdoors, entertain at home, visit gyms and participate in other fitness activities.

24-hour economy reforms support nightlight revival post COVID-19

4 May 2020

The NSW Government is inviting community feedback on the second stage of its 24-hour economy liquor law reforms, which propose a host of changes to kick start Sydney’s night time economy post COVID-19 and beyond.

More than 2500 businesses approved for grants

17 April 2020

More than 2500 small businesses heavily impacted by COVID-19 have already been approved for grants of up to $10,000 in the first three days of the NSW Government’s new Small Business Support Fund.

Park’nPay goes live in Hunters Hill

3 April 2020

Drivers in Hunters Hill can now pay for parking and top up from their phones, with the NSW Government’s Park’nPay app going live in the council area.

NSW Government hires more staff and launches 24 hour COVID-19 hotline

26 March 2020

NSW workers and businesses are now able to access a range of advice and support on non-health related COVID-19 enquiries via the Service NSW contact centre 13 77 88.

ePlanning a big win for homeowners

21 March 2020

Homeowners across the State are the biggest winners from the NSW Government’s ePlanning initiative, with new figures released today showing increased transparency and reduced DA assessment times.

New Personal Injury Commission proposed for injured road users and workers

10 March 2020

The NSW Government remains committed to establishing a Personal Injury Commission (PIC) this year, to simplify the dispute resolution system for injured road users and workers who make a compensation claim.

World leading Spatial Digital Twin launched in NSW

24 February 2020

Urban planning and infrastructure across Western Sydney will be transformed, with the NSW Government today launching one of the world’s largest Spatial Digital Twins.

ePlanning making life easier for homeowners

17 February 2020

Homeowners across the State are the biggest winners from the NSW Government’s ePlanning initiative, with new figures released today showing increased transparency and reduced DA assessment times.

$217 million funding boost for emergency communications

5 February 2020

Communities and first responders will benefit from increased mission critical communications coverage during emergencies, with a $217 million boost to expand the Government Radio Network (GRN), and build a Public Safety Network for Emergency Services Organisations.

War on websites a win for NSW customers

4 February 2020

More than 500 NSW Government websites will face the chopping block and be consolidated into a single website, in an effort to save customers time and money.

Digital drivers licence goes gangbusters

24 December 2019

More than 1 million NSW motorists have downloaded the Digital Driver Licence (DDL) since it was officially launched on 3 November, accounting for almost 19 per cent of all licence holders.

BDM hits major milestone with 20 million melting moments

19 December 2019

The NSW Registry of Births Deaths and Marriages (BDM) has hit a major milestone, recording 20 million significant life events since it began operating in 1856.

Stronger protections for off-the-plan buyers

4 December 2019

Prospective homebuyers will be better protected under sweeping changes to the law governing off-the-plan contracts. Changes to the Conveyancing Act, which take effect on 1 December 2019, will see much tighter requirements imposed on developers regarding disclosures, cooling-off periods, holding of deposits and sunset clauses.

Regional communities receive a boost from Clubgrants Program

28 November 2019

Community organisations across the state have been awarded a total of $4 million to fund local projects under the NSW Government’s Infrastructure Grants program.

Replacement identity documents for people affected by bushfires

22 November 2019

People who lose important identity documents in the bushfires can have them replaced for free to help them recover as quickly as possible, Attorney General Mark Speakman and Minister for Customer Service Victor Dominello announced today.

Business boost for Central Coast

21 November 2019

Aspiring and existing business owners in the Central Coast can now access a NSW Government one-stop shop Business Concierge service, potentially saving them time and money when starting or expanding a business.

New customer service principles for insurers

19 November 2019

The NSW Government is raising the bar on customer service for people making a CTP or workers compensation claim, with new Customer Service Conduct principles for insurers released today by the State Insurance Regulatory Authority.

Music festival safety bill passes Parliament

14 November 2019

Legislation to reinstate a festival safety system that requires high-risk music festivals to prepare a safety management plan was today approved by NSW Parliament.

Business boost for City of Sydney

8 November 2019

Aspiring and existing business owners in the City of Sydney can now access a NSW Government one-stop shop Business Concierge service, potentially saving them time and money when starting or expanding a café, restaurant or small bar.

Cutting costs for NSW drivers

29 October 2019

Groundbreaking new rules will give the NSW Government the power to claw back excessive insurer profits from Compulsory Third Party (CTP) insurance and return the money to motorists through cheaper Green Slips.

New parking app a win for drivers

17 October 2019

Drivers in parts of Sydney can now pay for parking and top up using their phones, with the launch of the NSW Government’s Park’nPay app.

Young drivers safer under world leading trial

17 September 2019

Young drivers have overwhelmingly given the NSW Government’s Telematics trial the thumbs up, with the final report confirming the cutting edge technology could potentially prevent 159 casualty crashes and 83 non-casualty crashes involving young drivers in NSW each year.

Pilot to bring e-invoicing a step closer

11 September 2019

The NSW and Federal Governments have joined forces to embrace e-invoicing and make life easier for small and medium sized enterprises (SMEs), with a pilot set to commence in NSW.

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