Support and training we provide during the migration
The teams at the OneCX Program are known as squads. They are there to help you migrate your content and manage change. You'll be trained to manage your own content post-migration.
Meet a squad
Throughout the migration, you'll work with a dedicated cross-functional squad who'll collaborate with you to uplift and migrate your content.
Read more about what a squad does.
The release train engineer is also known as the program manager. They act as a coach, responsible for guiding agile processes, ensuring squads deliver value, and driving continuous improvement.
They coordinate schedules among several projects, planning long term. They identify and manage risks, ensuring risks are owned, and they shine a light on the wellbeing of squads.
The principal product partner (PPP) manages the roadmap for a government portfolio, working closely with agencies and the portfolio lead.
They are the strategic leader responsible for defining solutions that meet your needs throughout the product lifecycle. They ensure solutions are desirable, viable, feasible, and sustainable.
The PPP ensures alignment with overall business goals and engages with the agency at the strategic level.
The change advisor will partner with you throughout the migration journey. They support you to ensure your people are ready, willing and able to migrate and operate on nsw.gov.au.
This includes understanding any impacts for your agency both pre- and post-migration, developing a change communications plan to bring the OneCX Program to life within your organisation, and ensuring your teams have the capability to manage their pages post-migration.
The senior product owner (SPO) is the primary point of contact for an agency during the migration, maximising agile value by aligning the squad backlog with your needs.
SPOs represent you in the development process, and work in tandem with the PPO, ensuring the solution is desirable, viable, and feasible, by maintaining a customer-centric mindset throughout the product lifecycle.
The delivery lead facilitates the project in alignment with the agile framework. They help define priorities and values, coach the squad and protect them from external blockers.
To help deliver the project according to agency business priorities, they ensure the application of agile best practices and communicate with you regularly.
The user experience (UX) designer solves user (customer of nsw.gov.au) problems. They design user-friendly experiences by understanding their needs, motivations, and goals.
They're responsible for conducting and analysing user research, generating ideas to solve user problems, creating prototypes, testing new ideas with real users and continuously improving over time.
The business analyst (BA) connects with the customer and engages in detailed analysis of their needs, helping to define, in collaboration with SPOs, customer-centric features.
They actively collaborate in the refinement and prioritisation of work and backlog items based on business value and customer needs.
BAs look for ways to optimise processes and deliver value, through validating technical concerns, coordinating integration and testing efforts, building customer feedback loops, and suggesting new ways to enhance the squad’s performance and outcomes.
The content advisors help to develop the information architecture and narrative for various user journeys.
They craft engaging and accessible content for the front end of webpages, including text, graphics and page layout. They are tasked with writing, researching, editing, and testing content to enhance readability and user experiences. This ensures all content meets accessibility and inclusivity standards.
The senior developer provides technical direction, implements design patterns, writes tests, and ensures the quality, performance, and security of the software.
They are responsible for estimating, planning, and managing their tasks and collaborating with the team to take shared responsibility for the overall efforts committed to by the team.
The quality assurance engineer (QA) develops and maintains production quality standards.
They review requirements and technical designs, then create test plans and automated testing scripts. They identify and track software defects, perform regression testing, and conduct code reviews to ensure high product quality.
Supporting you through change
Our aim is to support the effectiveness of the change. We partner with you through the change journey, from discovery and planning, through to delivery.
We tailor change communications plans to your agency, and regularly evaluate the effectiveness of our change support.
Our goals
We aim to help you:
- feel engaged, supported and heard
- access training materials and resources
- have a smooth transition between current and future state
- foster successful change uptake within your agency.
Learn more about how we support agencies at what to expect.
Steps to change
There are 8 essential elements that make change successful.
We aim to offer:
- Clear vision and compelling purpose – We'll help build a shared understanding of the future state that your team can connect with.
- Guidance for your change champions – We'll support your change sponsors and leaders with tools and resources for effective communication: they play a vital role in championing the migration.
- Values-driven approach – We'll ensure change activities align with your agency's values and customer commitments.
- Well-defined plan with adequate resources – We'll develop a structured roadmap and provide dedicated support throughout delivery.
- Skills, knowledge, and motivation – We'll provide comprehensive training and resources tailored to your team's needs.
- Clear, timely communication – We'll provide templates and strategic messaging support, working with your leaders to share updates.
- Integrated approach – We'll bring our change expertise and combine it with insights from your agency to create a positive journey for everyone.
- Proactive problem-solving – We'll check in regularly, creating space to address any challenges early and keep the change moving forward positively.
How we train agency staff
We want all our learners to have a positive and meaningful learning experience.
Training your content editors in Drupal
We offer training in Drupal, the Content Management System (CMS) we use, to staff who manage an agency's content.
The Drupal training is available in online modules on our Learning Management System (LMS), so content editors can learn at their own pace, through hands-on practice.
We offer ongoing support through:
- drop-in Q&As with trainers
- regular online Content Community education sessions
- nsw.gov.au Help Hub where you can follow step-by-step guides, report a bug, or request a feature such as a webform. You'll get Help Hub access once you've migrated.
Learn more about how we support agencies at what to expect.