What we do
The Family and Injured Worker Support Group is an independent advisory body to SafeWork. Our members work with SafeWork to:
- engage with affected persons through targeted and constructive consultation to improve service delivery
- provide advice and make recommendations to SafeWork about the support needs of affected persons
- advocate for WHS in the community through actively contributing to the development and dissemination of WHS messages, and,
- network with others in similar circumstances and engage with people affected by serious workplace incidents.
For more information please check our Terms of Reference.
Being injured or losing a loved one to a workplace fatality is traumatic. If you are experiencing mental ill-health it’s important to remember that you’re not alone and support is available.
If you need support, call one of the following numbers 24/7:
Other ways to get support
If you don’t want to use these services, still talk to someone you trust, like:
your GP, a counsellor, psychologist or psychiatrist
a manager, friend or family member
Your workplace may offer an Employee Assistance Program (EAP) for free and confidential counselling.
Already making a difference
Several initiatives are already up and running since the group was formed in late 2020.
Customer Service Standard
The members of the group were consulted in the development of the SafeWork NSW Incident response and investigations Customer Service Standard which documents the incident investigation process as well as how the regulator communicates with all parties involved; be that employer, the injured worker, next of kin, fellow employees, police, coroner, insurer and others.
The group also identified and helped develop resources for injured workers and families impacted by workplace incidents and death such as these included below.
Supporting your mental health
Dealing with the loss of a loved one or a life-changing injury is distressing. Grief is a natural response to loss and is expressed in many ways.
Grief can leave you feeling sad, angry, anxious, shocked, regretful, overwhelmed, isolated, irritable or numb. Don’t be afraid to ask for help, talk to a friend and family about how you are feeling. These services can offer support and assistance:
- Mates in Construction on 1300 642 111
- Mental Health Line on 1800 011 511
- Beyond Blue on 1300 224 636
- Headspace on 1800 650 890
- Mensline on 1300 789 978
- Legal Aid or Law Access on 1300 888 529
- The Compassionate Friends NSW (Supporting family after a child dies)
- Camp Magic (Grief education and support for bereaved children aged 7-17)
Information and support programs
It can be confusing and stressful after a life-changing event. There are government support programs that may help.
- There's been an Injury (SIRA)
- Workers compensation claims (SIRA)
- Death and bereavement (Service NSW)
- Payments for bereaved families (icare)
- Information for families and friends from the NSW Coroner
- Traumatic event management plan (SafeWork NSW) helps a business consider how to proactively plan for a potential traumatic event at the workplace.
- Touched by Christopher Foundation (Financial support for families following a workplace death in NSW)
The investigation process
Information for businesses following a workplace incident
- Incident response and investigations – what to expect – Customer Service Standard (SafeWork NSW) outlines the process and expectations when SafeWork NSW undertake an investigation following a workplace incident.
- Prosecution outcomes
- Enforceable Undertaking (EU) Register
- Enforceable Undertaking (EU) Guidelines / Customer service standard
- Initial steps after a death is reported to the Coroner