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Roadmap update
27 Sep 2022
With the goal of becoming the world’s most customer-centric government, nsw.gov.au has…
Ways of working
17 Feb 2021
Working with customer mindsets is an alternative to persona-based content design. A customer mindset approach…
Roadmap update
21 Dec 2020
2020 was a year like no other. A year that started with the worst bushfires the state has seen, to floods, and…
Ways of working
19 Oct 2020
Effective training makes learners more efficient. It increases productivity and in-house capability, leading to…