Inside OneCX program

Find the latest news, updates and insights from the OneCX program team and other agencies across the NSW Government.

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A group of people standing at a desk using post it notes in planning meeting.

There has never been a more important time for government to present data openly and clearly to inform and…

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A large group of men and women having a discussion at a meeting.

Have Your Say (or HYS) is a centralised hub on nsw.gov.au. HYS allows the public to provide feedback on current…

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Hands typing on a computer.

The NSW Government social team uses good content to tackle complacency towards COVID Safe behaviours. 

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Communications specialists from across NSW Government working at the State Emergency Operations Centre (SEOC) in Homebush for the COVID-19 response.

Cross-agency cooperation and effective communication were key to the NSW Government’s COVID-19 response.

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Female using a laptop in her home

For the last year our training approach has been based solely in a remote learning environment. The focus has…

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Woman holding an open sign.

A connected, customer-centric and innovative communications strategy helped businesses comply with COVID Safe…

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Man standing inside bus with a mobile phone

Maria Leonardis is the DCS Digital Channel’s team Content Manager. Here, she…

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Person writes customer centric in notebook

A customer-centric government is one that recognises its citizens as customers, puts them at the centre of…

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NSW Government staff test sight impairment simulator glasses

Charissa Ramirez is a user-experience coordinator at the NSW Department of Customer Service. She is part of a…

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Woman typing on laptop

Working with customer mindsets is an alternative to persona-based content design. A customer mindset approach…

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