OneCX program

Making it easier to find, use, and understand information from the NSW Government on

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OneCX program video

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OneCX program

The OneCX program is transforming our customer’s digital experience of NSW Government. It’s making it easier for customers to access the information they need, without having to understand or navigate the structure of government.  

With over 750 websites across 10 NSW government clusters, the OneCX program is working with agencies to build as the single location for customers to source information.

About OneCX program

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Strategy and roadmap
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Content guidance

Help and support for you to build user-centred content on

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Latest blog posts

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Roadmap update

2022 saw the Digital Channels team reach new milestones, celebrate collaborative achievements, and proudly receive national recognition as leaders in customer transformation, for the OneCX program.

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Ways of working

The OneCX program is transforming the digital customer experience, by building as the single source of truth for the NSW Government. With a scope of over 450 agency websites to be migrated, finding an efficient and streamlined way of working is pivotal to the program’s success.

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What we're working on

With over 466 grants available across 46 NSW Government agencies, the Grants and Funding Funder is making it easier than ever for customers to discover relevant grants and funding opportunities available to them.

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