About OneCX program

Where we’re going, what we’ve done and what we hope to achieve.

Help and support for you to build user-centred content on nsw.gov.au.

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Latest blog posts

2022 saw the Digital Channels team reach new milestones, celebrate collaborative achievements, and proudly receive national recognition as leaders in customer transformation, for the OneCX program.

The OneCX program is transforming the digital customer experience, by building nsw.gov.au as the single source of truth for the NSW Government. With a scope of over 450 agency websites to be migrated, finding an efficient and streamlined way of working is pivotal to the program’s success.

With over 466 grants available across 46 NSW Government agencies, the Grants and Funding Funder is making it easier than ever for customers to discover relevant grants and funding opportunities available to them.