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Vision and objectives

Creating a unified and customer-centric digital experience for people in NSW.

Website ecosystem

Together, NSW Government websites support citizens and businesses in all aspects of their lives and work, by providing relevant, easy-to-access information and services.

The roadmap

The roadmap outlines what we are working on now and what we plan to deliver in the future.

What we've achieved

Find out about the achievements of the OneCX program, including launches and milestones.

Scope of OneCX

The program will incorporate content from many NSW Government websites into a customer-centric information architecture on

Assessment criteria

We prioritise website content to incorporate on to based on four factors.

Website performance reporting

The measurement strategy includes tracking website performance and the program’s progress to project objectives.

The guy is looking at a diagram and making decision

Should my content be on

Answer these questions to work out whether your agency's content will be part of the OneCX program.

Latest blog updates

Births Deaths and Marriages takes the leap as the first agency to join

Ways of working

The NSW Registry of Births Deaths and Marriages is the first agency to transition onto
Births deaths and marriages registry exterior

The new-look classroom: developing the Digital Capability Curriculum

Ways of working

Effective training makes learners more efficient. It increases productivity and in-house capability, leading to happier, more satisfied, and engaged, future proof workers.
A woman using a laptop

Minister Dominello launches Public Beta

What we’re working on

The showcase included the latest user testing results, the project roadmap and a panel session with the NSW Registry of Births Deaths and Marriages.
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