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What we've achieved

Find out about the OneCX program achievements, including milestones, and launches.

Achievements of the program

July 2021

June 2021

  • 26 June reaches 1.8million user record
  • Resilience NSW live on​

April 2021

February 2021

  • Innovation NSW live on
  • Readspeaker text to speech live on key page templates

December 2020

  • Apolitical Awards finalist in the global "COVID Rapid responders" category
  • 30 December - largest number of webpage visits in a single day, 21.4million

October 2020

  • Australian Government Digital Awards finalist in the "Excellence in multi-agency partnership" category for COVID-19 on
  • Premier's Award finalist in the the "Putting the Customer at the Centre" category for COVID-19 data, insights, communications and website Hub, to keep our community safe
  • 100K COVID Safe business registrations received online

September 2020

August 2020

  • QR codes launch to keep customers COVID Safe by contactless check in

July 2020

  • hits 4.2 million users in July, an increase of over 1000% year on year.

June 2020

  • Live chat helps NSW citizens, supported by the Service NSW COVID-19 contact centre.

May 2020

  • COVID-19 heat maps show the postcodes affected by COVID-19
  • COVID Safe Business Registration helps keep businesses and customers safe during COVID-19
  • Customers can now provide feedback on website content through thumbs up (or down) feedback

April 2020

  • Have Your Say relaunches, centralising our public consultations
  • Department of Customer Service website consolidates into
  • NSW Registry of Births Deaths & Marriages website consolidates into
  • Automatic Translation helps culturally and linguistically diverse communities access critical information in their language

March 2020

  • COVID-19 section launches, a single online destination for government announcements and advice for NSW citizen and businesses
  • Life journeys find a new home (and URL) on
  • The new is live, with a customer-centric information architecture ready for website consolidation

February 2020

  • The website upgrades to Google Analytics 360, to prepare for more hits, reduced data processing latency and more custom metrics
  • Public Beta launches for public user feedback
  • Private Beta is available for user testing and stakeholder feedback

November 2019

  • Build begins on minimum viable product
  • Alpha prototype is developed for
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