A child’s birth should be registered within 60 days. Yet in January 2018, registrations were occurring 89 days after birth on average.
Busy parents had to request the documents, gather required identification documentation and lodge the information via post or in person.
Customers expect to access services and systems online. As the private sector shifts to digital to meet demand, the NSW Government is doing the same.
What we are doing
We introduced a convenient online birth registration system, so parents can register their newborn baby faster than ever before.
Registering a birth helps parents to apply for a NSW birth certificate for their child, which is a key identity document required for passports and school enrolments.
How we are tracking
More than 107,000 births – or 300 births a day – have been processed through the new system since its launch in April 2018, a 13.3% increase from the previous year. By the end of 2018, more than 95% of births were registered online.
Parents registered their newborns 21 days after birth in January 2019 compared to 89 days after birth in January 2018.