Rules, information and guidelines for transport providers.
Who the rules apply to
Transport providers are people who transport international arrivals, passengers and crew (other than certain arrivals from New Zealand).
Wear a face mask
Transport providers must wear a face mask securely over their nose and mouth at all times, while they are transporting people to and from a quarantine facility.
You can remove your face mask when
- you are eating or drinking
- communicating with another person who is deaf or hard of hearing
- you need to prove your identity
- in an emergency.
You do not need to wear a face mask if
- you are 12 and under
- you have a physical or health illness or condition or disability that makes wearing a fitted face covering unsuitable.
Get a COVID-19 test
Transport providers who are specified in the NSW Testing Program must be tested for COVID-19 either while or before providing transport services. You must follow the requirements set out in the NSW Testing Program.
If you employ transport providers, you must not permit them to provide a transport service unless they have been tested for COVID-19 in accordance with the Testing Program. If you are aware that your staff member has not been tested, you need to notify the Chief Health Officer.
Comply with NSW Health Air Transportation Guidelines
If you provide a transportation service to
- returning travellers or flight crew members who have been in a country other than Australia or New Zealand in the last 14 days
- returning travellers or flight crew members who have been on a plane with a person who has been in a country other than Australia or New Zealand
or you are a flight crew member who uses approved personal transportation, you must comply with the NSW Health Air Transportation Guidelines.
If you employ a transport provider, you must ensure they comply with the NSW Health Air Transportation Guidelines.
If you employ transport providers that transport flight crew, you need to notify the Commissioner of Police of the names and contact details of those employees by 28 June 2021 or 48 hours before they commence employment.
The NSW Government has introduced the NSW Airport and Quarantine Workers Vaccination Program.
If you are providing a transportation service to an international arrival, including directly to or from a quarantine facility or a medical facility, or to and from an airport to a flight crew member’s home, and your role is specified in the NSW Airport and Quarantine Workers Vaccination Program you must have received at least the first dose of a COVID-19 vaccine.
If you do not receive at least the first dose of a COVID-19 vaccine, you cannot provide a transportation service to a returning traveller or flight crew member to transport them to or from an airport, quarantine facility, medical facility, or a flight crew member’s residence.
If you employ transport providers, you are required to ensure they have received at least the first dose of a COVID-19 vaccine before they provide transport services.
If you have a medical reason as to why you cannot receive a vaccination, you need to obtain a certification from a medical practitioner and from the Chief Health Officer.
If you are providing transport services for flight crew, to or from their residence for the purpose of obtaining urgent medical care or medical supplies, you do not need to have received at least the first dose of the COVID-19 vaccine at the time of that transport.
A person who has a booking for a COVID-19 vaccination prior to 6 July 2021 can continue to work until 6 July while they wait for their COVID-19 vaccine.