Telco Authority

NSW Telco Authority delivers critical radio communications to first responders and essential services to keep people and places in NSW safe.

Road closed sign on flooded road.

Keeping communities safe

Telco Authority’s Telecommunications Emergency Management Unit (TEMU) works with frontline responders and carriers during emergencies to protect telecommunications infrastructure and help keep communities safe and connected.

The Telecommunications Operations Centre works with emergency services organisations and commercial carriers to identify potential risks and direct resources to protect critical communications assets.

Adult holding child in centre while two volunteers in orange SES gear and helmets look on.

Public Safety Network

Next to Australia’s triple zero emergency hotline, the Public Safety Network (PSN) is the most important critical communications network in NSW. It is one of the largest of its type in the world.

Our customers include emergency services, essential services, government agencies and local councils. We have more than 50 customers with over 50,000 registered radios using the PSN.

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NSW Connectivity Strategy

NSW Telco Authority has developed the NSW Connectivity Strategy to align and optimise state-wide programs and opportunities to ensure modern, high speed digital networks are available to all.

The Strategy is an important step forward to align with world’s best practice, accelerate the take up of higher-speed digital services, and close the digital divide between metropolitan, rural, and regional areas. 

Key programs and services

Radio tower in rural setting.

Critical Communications Enhancement Program

Telco Authority's Critical Communications Enhancement Program provides a single network for emergency services. This improves responses to critical incidents and disasters across NSW.
Interior of police car showing mobile radio unit being used by police officers.

Public Safety Mobile Broadband

Telco Authority is managing a national Public Safety Mobile Broadband proof-of-concept project. It will develop and test technology to help emergency services communicate better and improve responses to critical incidents.

Woman leaning on utility truck talking into mobile phone in rural setting.

Mobile Black Spot Program

The Mobile Black Spot Program improves mobile coverage in regional and rural areas. Telco Authority manages the NSW part of this nationwide program.

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Connecting Country Communities

Telco Authority's Connecting Country Communities provides regional NSW with faster, more reliable broadband.

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Connectivity Innovation Network

The Connectivity Innovation Network brings together national and globally- recognised expertise, researchers and industry to solve connectivity challenges and deliver improved outcomes for the people of NSW.

Telco Authority news and media releases

media release image 23feb telco
23 February 2023

Digital connectivity receives $3.5 million funding boost

Organisations committed to solving critical connectivity issues will receive $3.5 million in funding as part of NSW Telco Authority’s Next Generation Digital Connectivity initiative. The initiative aims to provide recovery assistance points for people affected by disasters, enhance technology and keep communities connected. 

media release image Orange
13 February 2023

New emergency communications site for Parkes

NSW Telco Authority has delivered 300 new and enhanced radio communications sites across the state to expand the Public Safety Network (PSN) under the NSW Government’s $1.4 billion Critical Communications Enhancement Program (CCEP). 

media release image Wagga_Wagga Mt_Burngoogee site
13 February 2023

New emergency communications sites for Burngoogee, Mt Flakney, and Gadara

NSW Telco Authority has delivered 300 new and enhanced radio communications sites across the state to expand the Public Safety Network (PSN) under the NSW Government’s $1.4 billion Critical Communications Enhancement Program (CCEP). 

More about Telco Authority

Our Advisory Board

NSW Telco Authority has a collaborative Advisory Board of ten part-time members. Membership includes our Managing Director, an independent Chair and both independent and government members.

Our publications

Access publications including our annual report, corporate plan and NSW Government Operational Communications Strategy 2020.

Work with us

Visit I work for NSW for current opportunities.

Contact us

Access the Public Safety Network. Get information for suppliers and contractors or ask about our services​​​​​​.
Make an enquiry

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