A NSW Government website

Business Connect 2022-25

Find out more about plans for the forward Business Connect program 1 April 2022 to 30 June 2025, opportunities for small and medium enterprises to deliver forward services and details of how to become a supplier. 

Business Connect 2022-25

The NSW Government is calling for suppliers to deliver Business Connect advisory services to support small businesses to start, run, adapt and grow.

The forward Business Connect program for the period 1 April 2022 to 30 June 2025 will continue the current highly successful Business Connect program.

Business Connect has supported over 40,000 NSW small businesses to create and sustain jobs and grow revenue since 2017. These services continue with a network of service providers contracted to deliver services until 31 March 2022.

Small businesses, along with not-for-profits and social enterprises are critical to the NSW economy. There are over 800,000 small business operating in NSW, comprising of 98% of all NSW businesses (ABS 8165.0 2019-20).

Many small business owners are looking to extend their experience or skills in business planning, sales, managing cash flow or marketing products. By providing free, trusted business advice and skills development, Business Connect addresses the challenges faced by small businesses.

Read the Business Connect program evaluation report

The forward Business Connect program will continue to provide small business advisory support and business skills to individuals and small businesses across NSW through outsourced business advisory services, including webinars, events, and online learning resources.

Forward program


Service providers will deliver a range of services to support small businesses, including one-to-one business advice through advisory sessions and business skills through webinars and in-person events. 

Support from service providers will be complimented by online resources, including training videos, podcasts, health checks and diagnostic tools.  

Business advice, tailored to the needs of the small business will be focused on key business topics such as business planning, starting-up or marketing. Small businesses will be supported to sustain their business during disruptions, such as bushfires, the COVID-19 pandemic and floods. 

Business Connect will provide free and highly subsidised business advice for small businesses across NSW, with the service focused on the needs of the cash and time-poor small business owners.

Opportunity to supply Business Connect services

NSW Treasury is seeking a range of service providers to provide service providers to support to NSW small businesses under the forward program. 

This is a competitive procurement opportunity. Small and medium enterprises including regional businesses, Aboriginal-owned businesses, social enterprises, not-for-profit organisations and disability employment organisations are encouraged to apply.

Overview of services

Regional services  

Services will include online and in-person general advisory, workshops, webinars and online resources in each of the seven regions across NSW:

  • New England & North West and North Coast Region
  • Hunter & Central Coast Region
  • Central West & Organa Region
  • South East & Tablelands, Illawarra & South Coast Region
  • Riverina Murray & Far West Region
  • North, South & Eastern Sydney Region
  • Western Sydney Region

Specialist services 

Services will include online and in-person advisory support, workshops, webinars and online resources for businesses across NSW focused on:

  • Access to finance - build capability to access finance, including provision of insights and solutions on the available options.
  • Creative industries - support for businesses in music and performing arts, film, television and radio, advertising and marketing, software development, games and interactive content, writing, publishing and print media, architecture and visual arts.
  • Multicultural - in language support for businesses, including Arabic, Cantonese, Korean, Mandarin and Vietnamese.
  • Procurement - build capability to supply goods and services to government.

How to become a supplier

Service providers will be engaged through a staged process; apply for the Performance and Management Services Scheme (PMSS) and complete an Expression of Interest (EOI). 
You are encouraged to complete both processes at the same time.

Apply for the Performance and Management Services Scheme

Potential suppliers of Business Connect services need to be approved on the Performance and Management Services Scheme (PMSS) under engagement type 14D – Specialised services (Training and Development).

Apply on the eTendering website and view the full details of the scheme. Service  providers will need to have FULL prequalification under PMSS.

Complete an Expression of Interest (EOI)

To be considered to supply specific Business Connect services you will need to complete an Expression of Interest, including details of your capabilities and delivery model to show how you will support small businesses in NSW. 

Expression of Interest

The expression of interest for Business Connect 2022-25 is open on the eTendering website

The closing date is 3pm on 16 December 2021.

Where to find support

For assistance with buy.nsw, eTenders or assistance submitting your application:

Call: NSW Procurement Service Centre on 1800 679 289 or,

Email: NSWbuy@treasury.nsw.gov.au 

Top of page