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How Business Connect has supported NSW businesses 

41,500
small businesses supported across NSW
238,000
hours of support given to NSW businesses
138,000
support hours for regional businesses

Small business owner

Top 3 business issues

  • Business planning
  • Marketing
  • COVID-19 disruption
Owner of a cafe smiling at camera

Top 3 industries supported

  • Retail trade
  • Other services1
  • Arts and recreation

What we have achieved

Government building icon

10,300 referrals to government programs

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7700 referrals to the commercial sector 

Apprentices

An estimated 22,000 jobs created

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Over 3100 events run across NSW

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82% overall satisfaction with the service2

Star rating icon

89% of clients likely to recommend the program2

Types of business supported

Business stage

  • 24% intenders
  • 35% start up
  • 40% established
  • 1% exiting

Business structure

  • 55% sole trader
  • 29% companies
  • 8% partnerships
  • 3% not for profits
  • 2% trusts
  • 3% prefer not to say/not defined

Business size

  • 63% no employees
  • 27% 1-4 employees
  • 8% 5-19 employees
  • 2% 20+ employees

Our customers

Age

  • 4% aged 16 - 24
  • 19% aged 25 - 34
  • 27% aged 35 - 44
  • 23% aged 45 - 54
  • 13% aged 55 - 64
  • 4% aged 65+
  • 10% prefer not to say/not defined

Gender

  • 57% female
  • 43% male

Location

  • 55% regional

Indigenous Australians

  • Over 770 Aboriginal clients

1 See 'other services' in Australian and New Zealand Standard Industrial Classification (ANZSIC)

2 Client research 2020

 

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