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How Business Connect has supported NSW businesses 

41,500
small businesses supported across NSW
238,000
hours of support given to NSW businesses
138,000
support hours for regional businesses

Small business owner

Top 3 business issues

  • Business planning
  • Marketing
  • COVID-19 disruption
Owner of a cafe smiling at camera

Top 3 industries supported

  • Retail trade
  • Other services1
  • Arts and recreation

What we have achieved

Government building icon

10,300 referrals to government programs

Image of icon of hand shake

7700 referrals to the commercial sector 

Apprentices

An estimated 22,000 jobs created

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Over 3100 events run across NSW

Thumbs up icon

82% overall satisfaction with the service2

Star rating icon

89% of clients likely to recommend the program2

Types of business supported

Business stage

  • 24% intenders
  • 35% start up
  • 40% established
  • 1% exiting

Business structure

  • 55% sole trader
  • 29% companies
  • 8% partnerships
  • 3% not for profits
  • 2% trusts
  • 3% prefer not to say/not defined

Business size

  • 63% no employees
  • 27% 1-4 employees
  • 8% 5-19 employees
  • 2% 20+ employees

Our customers

Age

  • 4% aged 16 - 24
  • 19% aged 25 - 34
  • 27% aged 35 - 44
  • 23% aged 45 - 54
  • 13% aged 55 - 64
  • 4% aged 65+
  • 10% prefer not to say/not defined

Gender

  • 57% female
  • 43% male

Location

  • 55% regional

Indigenous Australians

  • Over 770 Aboriginal clients

Business Connect program evaluation

An independent evaluation of the Business Connect program found that the current program: 

  • fulfils a clear need, with more than half of small businesses not knowing where to go for business planning and other support needed or not being able to afford it
  • plays an important role in avoiding business failure
  • has had a positive impact on its outcomes of supporting businesses to start, grow and adapt, and increase confidence.

 


NSW Business Profiles 2021 by Local Government Area

The NSW and LGA Business Profile contains infographic profiles of NSW Local Government Area (LGA) business statistics for 2021, using the latest data available from the Australian Bureau of Statistics and the NSW Department of Planning, Industry and Environment, with a focus on small businesses (0-19 employees). Each LGA has data shown for demographics, business statistics and business statistics.


1 See 'other services' in Australian and New Zealand Standard Industrial Classification (ANZSIC)

2 Client research 2020

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