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Service NSW to turbocharge customer services

Published 12th February, 2019

Service NSW will expand its footprint across Sydney with the rollout of 10 new Service Centres, and more than 150,000 people in regional and remote NSW will have easier access to NSW Government services, with four one-stop shop Service NSW buses hitting the road.

Premier Gladys Berejiklian and Minister for Finance, Services and Property Victor Dominello said the NSW Liberals & Nationals Government will add the new centres in Sydney’s growth suburbs to ensure everyone has access to a conveniently located Service NSW outlet.

The new buses will be on the road for up to 46 weeks a year and reach 14 Local Government Areas where Service NSW has no existing physical presence.

“These buses will take Service NSW to people’s front steps, saving them not only time, but also money,” Ms Berejiklian said.

“These buses will also massively expand Service NSW’s reach across the State and make it even easier for our customers to complete Government transactions and access our cost of living support.

“Service NSW already reaches more than 98 per cent of NSW residents but we’re determined to reach every corner of the State.”

Service NSW was introduced in 2013 by the NSW Liberals & Nationals Government as a one-stop shop for vital services such as getting a birth certificate, Seniors Card, driver licence and renewing vehicle registration.

It is also a gateway to household savings and can help people access important cost of living programs, such as Free Rego, Energy Switch and $100 Active Kids and Creative vouchers.

Mr Dominello said: “Labor puts middle managers first while the Liberals & Nationals always puts the customer at the heart of everything we do.

“The bad old days of waiting hours to complete a simple Government transaction, such as renewing your driver licence, are over. These new Service NSW buses will be able to provide all the services currently available at most centres, including appointments with cost of living specialists and Driver Knowledge Tests.

“They’ll roll through towns with advanced notice, so locals will know when to expect a visit and what documentation is required to perform their transaction. They will also be called out in times of emergency such as natural disasters.”

The NSW Government has given back more than $200 million to people in NSW over the last year alone through its various cost of living rebates and incentives. Highlights include:

  • More than 460,000 people have downloaded the real-time FuelCheck app, which could save drivers $500 a year;
  • 1 million Active Kids vouchers (worth $100 million) have been issued; and
  • Around 60,000 drivers have claimed $25 million in free car rego.

Each vehicle will have its own regular route, with exact routes to be determined. Further information on Service NSW is available at www.service.nsw.gov.au

Locations of the new Service NSW Centres are:

  • Merrylands
  • Randwick
  • Revesby
  • Northmead
  • Engadine
  • Glenmore Park
  • Prestons/Edmondson Park
  • Roselands
  • North Sydney
  • Schofields

Service NSW will expand its footprint across Sydney with the rollout of 10 new Service Centres, and more than 150,000 people in regional and remote NSW will have easier access to NSW Government services, with four one-stop shop Service NSW buses hitting the road.

Premier Gladys Berejiklian and Minister for Finance, Services and Property Victor Dominello said the NSW Liberals & Nationals Government will add the new centres in Sydney’s growth suburbs to ensure everyone has access to a conveniently located Service NSW outlet.

The new buses will be on the road for up to 46 weeks a year and reach 14 Local Government Areas where Service NSW has no existing physical presence.

“These buses will take Service NSW to people’s front steps, saving them not only time, but also money,” Ms Berejiklian said.

“These buses will also massively expand Service NSW’s reach across the State and make it even easier for our customers to complete Government transactions and access our cost of living support.

“Service NSW already reaches more than 98 per cent of NSW residents but we’re determined to reach every corner of the State.”

Service NSW was introduced in 2013 by the NSW Liberals & Nationals Government as a one-stop shop for vital services such as getting a birth certificate, Seniors Card, driver licence and renewing vehicle registration.

It is also a gateway to household savings and can help people access important cost of living programs, such as Free Rego, Energy Switch and $100 Active Kids and Creative vouchers.

Mr Dominello said: “Labor puts middle managers first while the Liberals & Nationals always puts the customer at the heart of everything we do.

“The bad old days of waiting hours to complete a simple Government transaction, such as renewing your driver licence, are over. These new Service NSW buses will be able to provide all the services currently available at most centres, including appointments with cost of living specialists and Driver Knowledge Tests.

“They’ll roll through towns with advanced notice, so locals will know when to expect a visit and what documentation is required to perform their transaction. They will also be called out in times of emergency such as natural disasters.”

The NSW Government has given back more than $200 million to people in NSW over the last year alone through its various cost of living rebates and incentives. Highlights include:

  • More than 460,000 people have downloaded the real-time FuelCheck app, which could save drivers $500 a year;
  • 1 million Active Kids vouchers (worth $100 million) have been issued; and
  • Around 60,000 drivers have claimed $25 million in free car rego.

Each vehicle will have its own regular route, with exact routes to be determined. Further information on Service NSW is available at www.service.nsw.gov.au

Locations of the new Service NSW Centres are:

  • Merrylands
  • Randwick
  • Revesby
  • Northmead
  • Engadine
  • Glenmore Park
  • Prestons/Edmondson Park
  • Roselands
  • North Sydney
  • Schofields
Published 12th February, 2019
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