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Transitioning to nsw.gov.au as part of the OneCX program can be a big change. With a dedicated change team, we…
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With customer-centricity at the core of nsw.gov.au, our User Experience (UX) and User Interface (UI) designers…
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To effectively serve the needs of the people of NSW, nsw.gov.au needs to set the benchmark for reliability and…
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The NSW Government Digital Channels team uses the strengths of each individual designer to design and optimise…
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SEO is more than just a buzzword. Learn why the Digital Channels team takes SEO seriously and how the team is…
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The main role of a Business Analyst (BA) is to help improve an organisation’s way of doing business and…
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Not sure how to run a website content audit? These steps will help guide you through the process, to check how…
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NSW Government Digital Channels uses Google Analytics 360 data to help inform and improve our website. Find out…
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Listening to our customer’s experience of nsw.gov.au, is vital for continuous improvement and the ongoing work…
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The NSW Digital Channels Quality Assurance team is leveraging AI (artificial intelligence) technology to reduce…