Get support
Easy to follow steps, actions and support for when you’re the victim of a data breach or identity theft. We’re here to help!
Learn
Online learning modules and everything you need to know about data breaches, scams, identity theft and cybersecurity.
Be prepared
In depth guides for individuals, families, and businesses. Prepare and protect against identity theft. Maintain your online privacy, passwords, and devices.
Events
ID Support NSW's informative sessions provide guidance for people on how to prevent identity misuse. Find out where our next public session will be or arrange a session for your community.
Contact ID Support NSW
If you believe your personal information has been stolen, used, or accessed without your knowledge or consent, our advisors can simplify the process and guide you through protecting your identity, accounts, and devices.
Once you send us a request, we’ll do our best to reply within one business day.
Call our advisors on 1800 001 040 Monday to Friday between 9am and 5pm (Sydney time).
Interpreter services are available on request.
There are several ways to contact ID Support NSW via the National Relay Service if you have a hearing or speech impairment:
TTY (Type and Read)
People who wish to use TTY (Type and Read) can:
- contact us by calling 133 677, then entering 1800 001 040 after an officer answers.
Voice Relay
People who wish to use Voice Relay via the National Relay Service (NRS) can:
- contact us by calling 1800 555 727, or via the NRS app, then requesting to call 1800 001 040.
SMS Relay
People who wish to use SMS Relay via the National Relay Service (NRS) can:
- Send an SMS to 0423 677 767 requesting to contact 1800 001 040
NRS Chat, NRS Captions, Video Relay can also be used. Please visit the National Relay Service (NRS) for instructions on how to use these services.
We take the protection of your personal information seriously. Our privacy statement explains how we collect, use, and safeguard your information. It's written to be clear, transparent, and compliant with privacy laws, including the Identity Protection and Recovery Act 2025 (NSW). This Act gives ID Support NSW authority to assist people whose identity has been compromised.
We encourage you to read the full privacy statement to understand how your information is managed.
Password strength tester
Check how strong your password is. Plus, protect your accounts with the latest tips for creating and storing passwords.
What is ID Support NSW?
- ID Support NSW helps people restore their stolen or misused identity documents with its team of trained advisors.
- ID Support NSW shares free resources and tools with individuals, groups, and small businesses to protect against identity theft and data breaches.
- ID Support NSW supports NSW government departments respond to data breaches and notify affected individuals.
What is the impact of identity misuse?
The estimated amount of identity theft cases in NSW.
The average time spent restoring a misused identity document.
The average amount of money a person will lose when a victim of identity theft.
Report an incident
Are you the victim of identity theft or a scam? Find out how to report cybercrimes and misuse.
