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With young people assigned both a caseworker (custody) and a caseworker (community), caseworker collaboration provides the foundation for applying all of the principles of effective case management as outlined in the Case Management Policy.
This manual provides a series of process maps and flowcharts that deliver clear guidelines around allocating responsibilities and tasks to the caseworker (custody) and caseworker (community) roles. It also identifies when the handover of lead case management from caseworker (community) to caseworker (custody) and vice versa should occur.
Download the manual to find out more.
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