ID Support NSW

Data breach

The NSW Government is aware of an incident involving unauthorised access to customer information held by an IT provider which is used by hospitality venues across both NSW and the ACT.

We are concerned about the potential impact on individuals and encourage clubs and hospitality venues to notify patrons whose information is affected.

The NSW Government understands ClubsNSW has engaged with impacted clubs and advised these venues are working towards notifying patrons whose personal information may have been compromised.

NSW Police are investigating the unauthorised data access.

ID Support NSW is also available to help those affected reduce their risk of identity theft following this incident.

NSW Government agencies are working with Commonwealth and ACT Government agencies as part of the response.

Any customers who believe they may have been affected can contact ID Support NSW by phone on 1800 001 040 or via their online form. The team is available Monday to Friday from 9am to 5pm.

Get support

Easy to follow steps, actions and support for when you’re the victim of a data breach or identity theft. We’re here to help!

Learn

Online learning modules and everything you need to know about data breaches, scams, identity theft and cybersecurity.

Be prepared

In depth guides for individuals, families, and businesses. Prepare and protect against identity theft. Maintain your online privacy, passwords, and devices.

Contact ID Support NSW

If you believe your personal information has been stolen, used, or accessed without your knowledge or consent, our advisors can simplify the process and guide you through protecting your identity, accounts, and devices.

Contact form

Once you submit this form, we’ll do our best to reply within one business day.

Call ID Support

Call our advisors on 1800 001 040 Monday to Friday between 9am and 5pm (Sydney time).

Interpreter services are available on request.

We understand the importance of safeguarding your personal information. We have a comprehensive privacy statement that outlines how we handle your personal information. This statement is designed to be transparent, easy to understand, and in compliance with relevant privacy regulations.

Read our privacy statement

Password strength tester

Check how strong your password is. Plus, protect your accounts with the latest tips for creating and storing passwords.

Young man seated looking at phone in hand and laptop open on table.

Staying safe online and protecting your identity can be a challenge

ID Support NSW want to empower you to safeguard your personal information and recognise threats.

Our informative sessions provide guidance for all NSW customers on how to prevent identity misuse.

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What is ID Support NSW?

ID Support NSW helps people restore their stolen or misused identity documents with its team of trained advisors.
ID Support NSW shares free resources and tools with individuals, groups, and small businesses to protect against identity theft and data breaches.
ID Support NSW supports NSW government departments respond to data breaches and notify affected individuals.

What is the impact of identity misuse?

162,634

The estimated amount of identity theft cases in NSW.

35 hours

The average time spent restoring a misused identity document.

$2,690

The average amount of money a person will lose when a victim of identity theft.

Report an incident

Are you the victim of identity theft or a scam? Find out how to report cybercrimes and misuse.

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