Check-in and QR codes

Checking in is still mandatory at certain premises. People who have been to a venue around the same time as a person with COVID-19 will receive a case alert in the Service NSW app.

Previous QR code posters are also valid and may be used.

Updated rules around QR code check-in 

From 18 February 2022, QR check-ins will only be required for nightclubs, strip clubs, sex on premises venues and for music festivals with more than 1,000 people. Hospitals, aged and disability facilities may use their existing systems for recording visitors.

Read more about the relaxed rules for QR check-in.

It is still mandatory for some businesses, venues and events to have electronic check-in systems.
If you have already registered as a COVID Safe business, you can find your lost QR code by searching with your email address.
Sign up to get a free Service NSW COVID Safe Check-in QR code for your business or organisation.
Businesses and organisations registered as COVID Safe can access their customised resources online.
How to set up and use electronic methods for contactless check-in.
Find out what is required when recording and keeping contact details under the public health orders.

Business email notifications on COVID-19 cases

Service NSW will notify businesses by email on the same day customers receive a COVID-19 case location alert about that business.

Businesses that receive this notification should continue to follow their COVID-19 Safety Plan, undertake thorough cleaning, inform staff and remind them to monitor for symptoms. If a staff member tests positive for COVID-19, follow the guidance for businesses.

NSW Health will continue to contact businesses that need to take further action.


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