Department of Customer Service

Making it easier to deal with government by driving improvements in customer service.


Who we are

By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way.

DCS is focused on delivering first-class customer service, digital transformation and regulatory reform to more than 8 million people.

From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.

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Michelle works at Births Deaths and Marriages and helps happy couples plan their wedding ceremonies.

Achievements

More digital services and expanded frontline services are making life easier for the people of NSW.

Australia's first Department of Customer Service (DCS) is celebrating four years of transforming the customer experience, with 85 percent of government applications now digital, and face-to face services expanded state-wide.

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Safework inspector

Key projects

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State of the Customer

The NSW Government's vision is to become the world's most customer-centric government by 2030. The State of the Customer report shows the progress we are making towards that vision.

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A family leaves their NSW home to get in the car

Cost of Living Hub

The Cost of Living hub will help you make the most of your money with tips and tools, easy ways to stretch your budget, and access to trusted advice and support backed by the NSW Government.

 

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A guy holding his digital driver licence

Digital driver licence

The NSW Digital Driver Licence is the digital version of the NSW Driver Licence available through the Service NSW app.

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Male hand holding a smart phone.

ID Support

Access help if your NSW Government proof of identity credentials are stolen or fraudulently used.

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A person's hands taking 50 dollar notes out a wallet.

Unclaimed money

Use the free tool on the Revenue NSW website to check if you are owed unclaimed money. 

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Hand holding a smartphone showing the digital qualified supervisor certificate in the Service NSW app

Digital trade licences

Download the Service app to access digital versions of your trade licences and credentials.

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Multicultural plan 2023-25

The latest DCS Multicultural Plan commits us to building a culture of care and belonging for our multicultural customers and employees. 




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