Customer Service media releases

Read official media releases by agencies within the Department of Customer Service.

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Departmental release
28 July 2026

​​Building Commission NSW to visit Mid North Coast and connect with local tradies​

Tradespeople on the NSW Mid North Coast will have the chance to connect and learn from building industry experts when Building Commission NSW visits the area for a free seminar on 28 July.

Departmental release
23 July 2026

NSW Fair Trading investigation leads to court proceedings against Bondi United

NSW Fair Trading has commenced civil penalty proceedings in the Supreme Court of NSW against clothing and accessories website Bondi United Pty Ltd (Bondi United) and its director Mr Marvaldeep Singh. 

Departmental release
14 July 2026

Real estate agent convicted after misusing more than half a million dollars from trust account

A Sydney-based real estate who misused house deposits to fund her own lifestyle has pleaded guilty to three charges following an investigation by NSW Fair Trading.

Departmental release
9 July 2026

NSW Fair Trading commences prosecution against Netstrata

NSW Fair Trading has commenced criminal proceedings in the Supreme Court of NSW against Network Strata Services Pty Ltd (Netstrata) and its Director and Licensee in Charge Mr Stephen John Brell.

Departmental release
30 June 2026

Licence suspended for RS Rewards

RS Rewards has been prohibited from any gaming activities in NSW for 18 months for persistent breaches of the Community Gaming Act 2018 and Community Gaming Regulation 2020.

Departmental release
22 June 2026

Building Commission NSW to visit Far West and connect with local tradies

Tradespeople in the Far West will have the chance to connect and learn from building industry experts when Building Commission NSW visits the area for a free seminar this week.

Departmental release
18 June 2026

NSW Fair Trading enforcement decisions ensure safer roads for all

Strong action has been taken against several operators in the motor vehicle market to protect consumers from unsafe, misleading and deceptive conduct.  NSW Fair Trading’s enforcement action has removed unsafe practices from the market, held dishonest operators to account, and secured compensation for affected consumers.

Departmental release
16 June 2026

National Police Certificates for new home building licence applications to support industry integrity

To help support integrity and raise standards in the state’s home building and construction sector, National Police Check (NPCs) certificates will soon be required for the majority of new licensing applications.

Departmental release
13 June 2026

Proxy plumbing businesses and directors fined and banned from building industry

Building Commission NSW has banned and issued fines totalling more than $120,000 to two plumbing businesses and their directors after finding they acted as proxies for a restricted business and used similar unlawful tactics such as overcharging and high-pressure sales tactics.

Departmental release
25 May 2026

Building Commission NSW to visit Southern Tablelands and connect with local tradies

Tradespeople in the Southern Tablelands will have the chance to connect and learn from building industry experts when Building Commission NSW visits the area for free seminars with specialised trades this week.

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