Customer Service media releases

Browse media releases from the Department of Customer Service. 


Fees and bonds to keep pets in strata banned under new legislation

28 Nov 2023

The NSW Government has introduced 31 reforms to make it easier for people and their pets to live in a strata community or a community land scheme.

Consumer Affairs Ministers committed to protecting consumers

27 Nov 2023

Commonwealth, State and Territory Consumer Affairs Ministers met on Friday 24 November 2023 with a renewed commitment to collaboration across borders and to strengthen consumer protections.

Consumers warned of online shopping scams ahead of Black Friday Sales

24 Nov 2023

NSW Fair Trading is reminding consumers to be mindful of online shopping deals and scams ahead of Black Friday shopping sales this month.

Stop work order issued to Forster apartment building site

09 Nov 2023

NSW Fair Trading today issued a stop work order to the developer of a Forster apartment building complex, following their visit to more than 70 building sites on the mid-north coast last month.

Urgent recall for LG solar batteries at risk of catching fire

20 Oct 2023

NSW homeowners with solar storage systems are being urged to check if batteries installed in their systems are LG branded, following an urgent safety recall from the company.

Defective fire safety systems revealed during NSW Fair Trading blitz

13 Oct 2023

NSW Fair Trading officers have discovered more than half of the 21 building sites recently audited for fire safety standards across Sydney and Wollongong had defective fire safety systems.

Doors set to open at the new North Rocks Service Centre

09 Oct 2023

The paint has dried and all digital kiosks installed in the newest Service NSW Service Centre at North Rocks, making it easier than ever for residents in and around Baulkham Hills, Carlingford, Northmead and West Pennant Hills to access NSW Government transactions. 

Fans urged to be wary of illegal ticket resellers ahead of sold out NRL and NRLW Grand Final

27 Sep 2023

As the 2023 NRL and NRLW Grand Finals edge ever closer, rugby league fans are reminded not to let the celebrations cloud their judgement when looking for last minute tickets to the big games.

Have your say on Women in Construction

05 Sep 2023

The NSW Government is seeking feedback to make the construction industry a better place to work for women, with only 13 per cent currently working in the industry and around two percent of women working in a trade role. 

NSW Fair Trading inspecting knockdown rebuild sites

31 Aug 2023

NSW Fair Trading Building Inspectors have started a five-day compliance operation in north-west NSW, checking tradespeople are appropriately licensed and work is being done to the appropriate standards.

Electronics company, notorious filtration supplier top complaints list

21 Aug 2023

Samsung Electronics has been ranked the number one most complained about business in the State so far in 2023, according to NSW Fair Trading’s complaints register.

Silica and falls the focus of construction blitz

16 Aug 2023

Reducing the risk of falls from height and exposure to crystalline silica dust are the focus of WorkSafe Victoria and SafeWork NSW as they team up for the latest cross border construction blitz in Yarrawonga-Mulwala next week.

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