Customer Service media releases

Browse media releases from the Department of Customer Service. 


Beware of shopping tactics while spoiling Mum this Mother’s Day

10 May 2024

As Mum’s across the State prepare to be showered with gifts on Sunday, NSW Fair Trading is offering advice to avoid shopping scams.

Orica fined $1.2 million after workers exposed to cobalt dust

01 May 2024

Orica Australia Pty Ltd has today been fined $1.2 million in the District Court of NSW after SafeWork NSW prosecuted the company when two workers were exposed over a number of years to cobalt dust, a known respiratory sensitising agent which can cause occupational illness.

New home for Marrickville Service NSW Centre

26 Apr 2024

People living in Marrickville and surrounding suburbs will benefit from increased driver knowledge test availability and a more convenient location when the Marrickville Service NSW Centre relocates to a larger premises within Marrickville Metro.

Packaging company fined after worker sustains crush injuries in workplace incident

23 Apr 2024

Visy Board Pty Limited (Visy) has been fined $375,000 in the NSW District Court after an employee sustained crush injuries to his left ankle following a workplace incident where the ruling found therisk of injury was “patently obvious”.

Trade breakfast to serve up safety tips ahead of blitz

09 Apr 2024

WorkSafe Victoria and SafeWork NSW are teaming up to help the construction industry in Albury and Wodonga reduce workplace hazards as part of the Cross Border program.

Residential care provider fined $300,000 in relation to risk of workplace sexual violence

08 Apr 2024

On 11 March 2024, the District Court of NSW convicted and fined a residential care provider $300,000 for breaching its work, health and safety obligations and as a result of exposing workers to a risk of violence, including inappropriate sexual behaviour, in the workplace.

Online one-stop-shop to help seniors save

21 Mar 2024

The NSW Government is making it easier for people aged over 65 to manage cost of living pressures and other life events with a new online information hub launched on

SafeWork inspectors ensuring safety is number one priority at the Easter Show

21 Mar 2024

SafeWork NSW Inspectors and Engineers are inspecting and monitoring the Sydney Royal Easter Show to ensure the safety of workers and the almost 900,000 people set to attend the Show in the coming weeks. 

Artificial Intelligence at the centre of World Consumer Rights Day

15 Mar 2024

NSW Fair Trading is urging consumers across the State to better protect themselves in the fast evolving digital world this World Consumer Rights Day.

Farmers warned – safety first around farm vehicles after three deaths this year

14 Mar 2024

SafeWork NSW is reminding farmers to wear seatbelts, use helmets and choose the right vehicle when using side-by-side vehicles, quad bikes and motorcycles after a spate of incidents where people, including children, have been seriously injured or killed while using farm vehicles.

Seniors to get savvy online as ID Support NSW joins the NSW Seniors Expo

13 Mar 2024

Older Australians seeking information on how to stay safe online, protect their identity and recognise a scam will be able to learn directly from the ID Support NSW experts at the NSW Seniors Festival Expo 2024 on 13 and 14 March. 

Geographical Names Board commemorates reawakening of Aboriginal languages at 400th meeting

07 Mar 2024

The Geographical Names Board (GNB) has held a special event at the iconic NSW State Library to celebrate its 400th meeting, highlighting the rich history of the GNB and its role in shaping NSW through place naming.

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