Privacy statement

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Privacy statement (this website) is transforming our customers' digital experience with the NSW government. We are making it easier to access the information and services you need without having to understand or navigate the structure of government. We are working with NSW government agencies to build as the one place for you to interact with the NSW government. 

To provide you with this service, we may collect your information to:

  • provide you with a service in conjunction with a NSW government agency
  • collect data about how you use our website to improve our services. 

You are at the centre of what we do, and we take your privacy and the protection of your data seriously. This Statement details how we collect, use and store your information, and the processes we use to protect your privacy. We will update this statement to reflect changes in legislation, technology and our services when required.

The law and our partners work to protect and secure your information in accordance with our legal requirements under the Privacy and Personal Information Protection Act 1998 and Health Records and Information Privacy Act 2002. The NSW Information Privacy Commissioner provides fact sheets to help you understand the principles used to protect your personal and health information.  

Services from different NSW Government agencies

We collect and securely transfer your information to NSW government agencies to provide you with a service, personalised information or to gather your feedback. The types of information collected varies depending on the service you are accessing, but may include personal, health or other sensitive information.

We work with each agency to ensure that we only collect the minimum amount of information required to complete the services requested. Every time we collect information from you, we provide a detailed Privacy Collection Notice. This notice identifies who is collecting the data, reasons for collection, details of data storage, security and deletion, who can access the information, your information rights and contact details for the agency’s Privacy Officer.

In very limited circumstances, may securely store the data on behalf of an agency for a maximum of ten days. This data is protected physically with restricted building access and secure equipment locations, and with cybersecurity measures including firewalls, encryption, limited role-based access and multi-factor authentication.  

Function and performance of the platform

When you use our website, we collect information to improve the performance of the site and our services. This information does not include any personal information about you and is used to understand how people use the site and how we can improve the service. For detailed information about the data we collect when you use, please see the Web Analytics Collection.

Sharing your information

As we noted earlier, we provide details of how your information will be used and shared in the Privacy Collection Notice provided at the time of collection.

However, we may disclose your information without your consent to help prevent or lessen a serious and imminent threat to life or health, or when authorised or required to do so by law. 

Links to external sites

The NSW Government website contains links to other websites. We have no control over linked websites, and as a result, when you visit a linked website, you will be subject to the privacy policy of that website and will no longer be subject to this Privacy Statement.

Privacy enquiries and complaints 

Please do not hesitate to reach out to Privacy Officer if you have any concerns or issues related to your privacy and the web portal. Please note, we will share your information with another agency to resolve any privacy issues and concerns related to partner agency services.

Privacy Coordinator 
Department of Customer Services 
2-24 Rawson Place 
Sydney NSW 2000 

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