Quick links
Call Triple Zero (000) if you are in immediate danger
| Domestic Violence Line 1800 656 463 (1800RESPECT) |
| Link2home Homelessness 1800 152 152 |
| Child Protection Helpline 13 2111 |
| MensLine 1300 789 978 |
Legal and justice information
Consumer rights and protection
Learn about your rights when buying a product or service, including repairs, replacements and refunds, product safety, warranties and guarantees.
Going to court and mediation
Find out what to expect if you need to go to court in NSW to resolve a civil or criminal matter, or appear on a jury.
Housing and neighbours
Find out how to make a noise complaint and resolve disputes with your neighbours about trees, pets and retaining walls.
Have your say on current policies and projects
Recent legal and justice publications
Policy
The Case Management Policy provides a framework for how Youth Justice NSW supports young people through assessment, case planning, intervention, review, and exit planning. It promotes a collaborative, strengths-based, and culturally responsive approach that involves young people, families, and support networks, while ensuring case plans address identified risks, needs, strengths, and goals to support positive outcomes and reduce reoffending.
Guide
The Youth Justice NSW Alerts Manual guides staff on using CIMS Alerts to manage critical risks. Alerts are used only when risks require action beyond normal supervision. It covers alert categories including violence, self-harm, health, drug use, and escape risk. The manual outlines processes for assessing, recording, approving, and communicating Alerts. Alerts must be regularly reviewed, updated, and closed when no longer required.
Procedure
The Case Management Procedure outlines the practical steps Youth Justice NSW staff must follow when working with young people, from allocation and assessment through to case planning, implementation, review, and exit. It promotes a collaborative and strengths-based approach, ensuring young people and their families are actively involved in setting goals, addressing risks and needs, monitoring progress, and planning for successful transitions and positive long-term outcomes
Policy
The Film and Gaming Rating Policy is relevant to all Youth Justice NSW (YJNSW) Centres and provides employees with information and guidance regarding film and gaming ratings in relation to what young people are able to access, view and engage with while housed in a Youth Justice Centre.
Policy
This policy draws on the importance of recognising, encouraging and rewarding young people for their positive change in behaviour and therefore address and reduce incidents of problematic, challenging behaviour.