Your rights as a shopper
From bag checks to buying a pet, know your consumer rights and what to do if a product you purchased isn’t quite right.
Buying services
Know your rights, tips to be a savvy consumer and where to get help if things go wrong.
Travel and holiday accommodation
Advice on your consumer rights including flights, cruises, tours, accommodation and natural disaster-affected travel.
Vehicles
Your consumer rights when buying, selling and maintaining or repairing a vehicle in NSW.
Product and service safety
Information and advice on product recalls, food and drink labelling, toy safety, gas and electrical safety requirements, and reducing risk around the home.
Advertising, product packaging and pricing
Advertising must be truthful and easy to understand by law. Learn about consumer rights for advertising and product labelling, as well as how to make a complaint.
Product recalls, complaints register and public warnings
Find information on product recalls, complaints register and public warnings about unfair business practices and people who engage in them.
Repairs, replacements and refunds
Australian consumer laws guarantee your right to repairs, replacements and refunds. You have these guarantees even if you don't have a warranty.
Resolving issues
If you have a problem with a business or trader, these 3 steps may help you solve it.
Debt collection
What to know if you’re approached by a commercial agent to collect a debt, repossess goods or serve legal documents.
Consumer guarantees, contracts and warranties
Understand your consumer rights. Product and service guarantees in Australia, information about entering a contract, warranties and unsolicited agreements.
Tips to be a smart shopper
Fair Trading guidance to help you make the best choices as a consumer. Advice before you buy, avoiding scams, choosing the right products and services and knowing if an extended warranty is worth it.
Tricks that make you spend more online
Advice on common deceptive patterns to manipulate consumers, and how to identify and avoid them when shopping online.
Banking and finance
Your rights, how to save on fees and things to be aware of when banking, using an accountant or tax agent, or getting financial advice.
Ways to pay
Information on different ways you can pay for products and services, your rights and what to do if there's a problem
Credit and loans
Information on using credit, 'buy now, pay later' loans and alternatives to high-cost credit.
Talk to NSW Fair Trading
Contact NSW Fair Trading
Online: Complaints and enquiries
Phone: 13 32 20 (Monday to Friday, 8:30am-5pm)
In-person: find a service centre
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