End of year reduced hours
From Monday, 23 December 2024 to Friday, 3 January 2025, we will be operating with reduced services. You may experience some delays if you lodge a complaint during this time.
If you require urgent assistance or advice, please call us on 13 32 20.
Let us help you
Get help with your complaint or enquiry by choosing what issue you need help with.
Products and services
Make a complaint or enquiry about a product or service or find out more about reporting product safety concerns.
Housing and property
Make a real estate, strata, rental, retirement village and residential land lease community complaint or enquiry
Building and renovating
Contact Building Commission NSW if you have a building or renovation complaint or enquiry.
Vehicles
Make an automotive complaint or enquiry involving a vehicle purchase, repair or maintenance related issue.
Charitable fundraising, commercial agents or financial related entities
Make a complaint or enquiry about charitable fundraising, commercial agents or a financial related entity.
Government
Contact the NSW Ombudsman if you have a complaint about council or NSW State Government Departments.
Community gaming, trade promotions and retail trading
Make a complaint or enquiry about a community gaming activity, or retail trading.
Related topics
Contact NSW Fair Trading
Get in touch with us if you have not found the information you are looking for.
Complaints register
The Complaints Register lists businesses that have had 10 or more complaints lodged with NSW Fair Trading against them in one calendar month.
Feedback about Fair Trading
If you have a complaint or a compliment about our service, please contact us.