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Contact the Department of Customer Service

Contact us in a way that suits you.

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COVID-19 (coronavirus)

Service NSW is here to help with all COVID-19 questions


Email us to submit an enquiry, feedback or suggestion to the Department of Customer Service.

Email us


Call us on 13 77 88 from Monday to Friday between 7:00am and 7:00pm (Sydney time).

Hearing or speech impairment

If you have a hearing or speech impairment, you can contact us through

  • voice calls or telephone typewriter (TTY) call 133 677 then ask for 13 77 88
  • speak and listen service call 1300 555 727 then ask for 13 77 88
  • SMS relay service on 0423 677 767 then type 13 77 88
  • make an internet relay call then type 13 77 88.

Media enquiries only

Media outlets seeking information related to the Department of Customer Service and its agencies can contact us at:

Do not use this email address for general enquiries.

In person

To visit us in person use our service centre locator.


Write to us at:

Service NSW
GPO Box 7057
Sydney NSW 2001


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