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Contact us

Contact Customer Service in the way that suits you.

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We welcome your feedback, questions, comments and complaints.

COVID-19 (coronavirus)

Email

Email us to submit an enquiry, feedback or suggestion to the Department of Customer Service.

Email us

Phone

Call us on 13 77 88 from Monday to Friday between 7:00am and 7:00pm (Sydney time).

Hearing or speech impairment

If you have a hearing or speech impairment, you can contact us through

  • voice calls or telephone typewriter (TTY) call 133 677 then ask for 13 77 88
  • speak and listen service call 1300 555 727 then ask for 13 77 88
  • SMS relay service on 0423 677 767 then type 13 77 88
  • make an internet relay call then type 13 77 88.

Media enquiries

For media enquiries related to the Department of Customer Service and its agencies, email media@customerservice.nsw.gov.au or call 0438 108 797.

In person

To visit us in person use our service centre locator.

Mail

Write to us at:

Service NSW
GPO Box 7057
Sydney NSW 2001

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