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Contact us

Contact Customer Service in the way that suits you.

We welcome your feedback, questions, comments and complaints.

Online form

Complete our online form to submit an enquiry, feedback or suggestion to the Department of Customer Service.

Feedback form


Call us on 13 77 88 from Monday to Friday between 7:00am and 7:00pm (Sydney time).

Hearing or speech impairment

If you have a hearing or speech impairment, you can contact us through one of the options below.

  • Voice calls or telephone typewriter (TTY) call 133 677 then ask for 13 77 88.
  • Speak and listen service call 1300 555 727 then ask for 13 77 88.
  • SMS relay service on 0423 677 767 then type 13 77 88.
  • Make an internet relay call then type 13 77 88.

Media enquiries

For media enquiries related to the Department of Customer Service and its agencies, email or call 0438 108 797.

In person

To visit us in person use our service centre locator.


Write to us at:

Service NSW
GPO Box 7057
Sydney NSW 2001

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