Contact the Department of Customer Service

Contact us in a way that suits you.

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Service Centre operating hours

If you need to visit a Service NSW Service Centre, please check opening hours first.


The team at Service NSW can help with your enquiry, suggestion or complaint, complete an online enquiry form.  


Call us on 13 77 88  

We're available 7am to 7pm Monday to Friday and 9am to 5pm weekends and public holidays. 

Hearing or speech impairment

If you have a hearing or speech impairment, you can contact us through

  • voice calls or telephone typewriter (TTY) call 133 677 then ask for 13 77 88
  • speak and listen service call 1300 555 727 then ask for 13 77 88
  • SMS relay service on 0423 677 767 then type 13 77 88
  • make an internet relay call then type 13 77 88.

Media enquiries 

Media outlets seeking information related to the Department of Customer Service and its agencies can contact the Media Unit

Do not contact the media unit for general enquiries. 

In person 

Visit us in person at one of our Service Centres

Get information on how to access our buildings for people with disabilities. 


Write to us at: 

Service NSW

GPO Box 7057 Sydney NSW 2001. 


81 913 830 179


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