The contracts are published on the Government tender's website.
Details of each contract must be entered into the register within 45 working days of coming into effect, and must remain on the register for 20 working days or until the contract is complete, whichever is longer.
The Government tender’s website also provides details of current tender opportunities in accordance with Premiers Memorandum 2007-01.
The contracts and tenders currently registered with respect to the Department of Customer Service (DCS) are disclosed on the Government tender's website.
Class 3 contracts
Contracts which are larger than $5m can be class 3 contracts with an increased level of disclosure.
The Government Information (Public Access) Act 2009 (GIPA) requires the publication of a copy of the contract document (minus commercial-in-confidence content) for all ‘class 3’ contracts on the department's website.
Copies of the class 3 contracts entered into by the Department of Customer Service (DCS) can be found on this page. See also disclosure details for these contracts on the Department's eTendering website
Please note that agencies are not required to publish the following information in their contracts register:
- commercial-in-confidence provisions of a contract;
- details of an unsuccessful tender;
- any matter that could affect public safety or security;
- any information for which there is an overriding public interest against disclosure.
Commercial-in-confidence provisions of a contract means any provisions of the contract that disclose:
- the contractor’s financing arrangements;
- the contractor’s cost structure or profit margins;
- the contractor’s full base case financial model;
- any intellectual property in which the contractor has an interest;
- any matter the disclosure of which would place the contractor at a substantial commercial disadvantage in relation to other contractors or potential contractors, whether at present or in the future.
|Contract ID||Contract title||Contract start date||Name of service provider|
|TELCO/TEL-7933 (PDF 428.35KB)||NSW Telco Authority - Project controls functionality for Major Telecommunication Projects||27/09/2023||PROJECT MANAGEMENT PARTNERS PTY LTD|
|CSD/20871 (PDF 1.72MB)||SailPoint Identity and Access Management Software Licenses||10/09/2023||BAIDAM SOLUTIONS PTY LTD|
|CSD/17058 (PDF 1.03MB)||KellyOCG as the DCS Managed Service Provider (MSP)||01/07/2023||KELLY OUTSOURCING CONSULTING GROUP AUSTRALIA PTY LTD|
|DICT/9842 (PDF 3.23MB)||Managed hosting and development services for nsw.gov.au||01/12/2022||PREVIOUSNEXT PTY LTD|
|DICT/3497 (PDF 3.12MB)||GTP-2318 | PCI-IVR Solution & Carrier | CloudWave Pty Ltd||01/09/2022||CLOUDWAVE PTY LTD|
|DICT/7168 (PDF 2.15MB)||Knowledge Management System||22/06/2022||CUSTOMER DRIVEN SOLUTIONS PTY LTD|
|DICT/11517 (PDF 2.7MB)||Amazon Web Services for Cloud Services (AWS)||01/06/2022||AMAZON WEB SERVICES AUSTRALIA PTY LTD|
|DICT/6201 (PDF 3.95MB)||Digital birth certificate||28/03/2022||THOUGHTWORKS AUSTRALIA PTY LTD|
|DICT/8636 (PDF 2.59MB)||Renewal of ServiceNow Licenses contract||15/03/2022||SERVICENOW AUSTRALIA PTY LTD|
|DICT/9374||Enterprise Resource Planning (ERP) Products and Support Services||10/12/2021||SAP AUSTRALIA PTY LTD|
|18/62096 (PDF 16.87MB)||Customer Service/GRN Operate and Maintain Services||07/09/2021||BAI COMMUNICATIONS PTY LTD|
|TELCO/6942 (PDF 1.21MB)||CatalystOne 38 Sites Jul 2021 SAED under MSA ITS 2573||03/08/2021||CATALYST ONE PTY LTD|
|CSD/7311 (PDF 1.29MB)||Managing Contractor Agreement||27/07/2021||HANSEN YUNCKEN|
|DICT/CNTR0011088 (PDF 6.63MB)||Microsoft EA and SCE Renewal - 3 Years||01/06/2021||DATA#3 LIMITED|
|DICT/527 (PDF 7.78MB)||Building Assurance Solution||19/05/2021||KPMG|
|DICT/693541 (PDF 2.61MB)||Computer Integration Services||01/02/2021||AUSTRALIAN CENTRE FOR ADVANCED COMPUTING AND COMMUNICATION PTY LTD|
|DICT/1999/2020 (PDF 7.38MB)||Genesys Laboratories Australasia Pty Ltd - DCS Telephony||22/01/2021||GENESYS LABORATORIES AUSTRALASIA PTY LTD|
|TELCO/con_7733 (PDF 2.34MB)||Motorola Equipment Support||01/01/2021||MOTOROLA SOLUTIONS AUSTRALIA PTY LTD|
|DICT/690368 (PDF 3.64MB)||Outbound Customer Correspondence Management Contract||01/12/2020||COMPUTERSHARE COMMUNICATION SERVICES PTY LTD|
|GCS/657073 (PDF 15.2MB)||End User Computing Services||13/07/2020||DATACOM SYSTEMS (AU) PTY LTD|
|BRD/22603 (PDF 2.45MB)||Lease 107-111 Elizabeth Street, Sydney NSW and car parking licence||01/05/2020||TANERT PTY LTD|
|DICT/8709 (PDF 5.62MB)||AMS Support Contract||01/11/2019||CAPGEMINI AUSTRALIA PTY LTD|
|DICT/6254 (PDF 4.64MB)||SAP SuccessFactors Cloud Services (HCM) Products and Services||27/11/2017||SAP AUSTRALIA PTY LTD|
|CSD/12386 (PDF 8.03MB)||MuleSoft Software 2021/2022||29/06/2017||MULESOFT LLC|
|TELCO/CON_5749 (PDF 2.05MB)||Visionstream Priority Works Construction||01/11/2015||VISIONSTREAM AUSTRALIA PTY LTD|
|CSD/13260 (PDF 934.76KB)||Enterprise Transition Agreement (ETA)||01/06/2015||INFOSYS TECHNOLOGIES LIMITED|
|DICT/6253 (PDF 18.65MB)||Enterprise Resource Planning (ERP) Software and Services||26/03/2008||SAP AUSTRALIA PTY LTD|