Register of government contracts

All contracts the Department of Customer Service enters into with the private sector valued over $150,000 are required to be recorded in the register of government contracts.

The contracts are published on the Government tender's website.

Details of each contract must be entered into the register within 45 working days of coming into effect, and must remain on the register for 20 working days or until the contract is complete, whichever is longer.

The Government tender’s website also provides details of current tender opportunities in accordance with Premiers Memorandum 2007-01.

The contracts and tenders currently registered with respect to the Department of Customer Service (DCS) are disclosed on the Government tender's website.

Class 3 contracts

Contracts which are larger than $5m can be class 3 contracts with an increased level of disclosure.

The Government Information (Public Access) Act 2009 (GIPA) requires the publication of a copy of the contract document (minus commercial-in-confidence content) for all ‘class 3’ contracts on the department's website.

Copies of the class 3 contracts entered into by the Department of Customer Service (DCS) can be found on this page. See also disclosure details for these contracts on the Department's eTendering website

Please note that agencies are not required to publish the following information in their contracts register:

  • commercial-in-confidence provisions of a contract;
  • details of an unsuccessful tender;
  • any matter that could affect public safety or security; 
  • any information for which there is an overriding public interest against disclosure.

Commercial-in-confidence provisions of a contract means any provisions of the contract that disclose: 

  • the contractor’s financing arrangements;
  • the contractor’s cost structure or profit margins;
  • the contractor’s full base case financial model;
  • any intellectual property in which the contractor has an interest; 
  • any matter the disclosure of which would place the contractor at a substantial commercial disadvantage in relation to other contractors or potential contractors, whether at present or in the future.
Contract ID Contract title Contract start date Name of service provider
TELCO/TEL-7933 (PDF 428.35KB) NSW Telco Authority - Project controls functionality for Major Telecommunication Projects 27/09/2023 PROJECT MANAGEMENT PARTNERS PTY LTD
CSD/20871 (PDF 1.72MB) SailPoint Identity and Access Management Software Licenses 10/09/2023 BAIDAM SOLUTIONS PTY LTD
CSD/17058 (PDF 1.03MB) KellyOCG as the DCS Managed Service Provider (MSP) 01/07/2023 KELLY OUTSOURCING CONSULTING GROUP AUSTRALIA PTY LTD
DICT/9842 (PDF 3.23MB) Managed hosting and development services for 01/12/2022 PREVIOUSNEXT PTY LTD
DICT/3497 (PDF 3.12MB) GTP-2318 | PCI-IVR Solution & Carrier | CloudWave Pty Ltd 01/09/2022 CLOUDWAVE PTY LTD
DICT/7168 (PDF 2.15MB) Knowledge Management System 22/06/2022 CUSTOMER DRIVEN SOLUTIONS PTY LTD
DICT/11517 (PDF 2.7MB) Amazon Web Services for Cloud Services (AWS) 01/06/2022 AMAZON WEB SERVICES AUSTRALIA PTY LTD
DICT/6201 (PDF 3.95MB) Digital birth certificate 28/03/2022 THOUGHTWORKS AUSTRALIA PTY LTD
DICT/8636 (PDF 2.59MB) Renewal of ServiceNow Licenses contract 15/03/2022 SERVICENOW AUSTRALIA PTY LTD
DICT/9374 Enterprise Resource Planning (ERP) Products and Support Services 10/12/2021 SAP AUSTRALIA PTY LTD
18/62096 (PDF 16.87MB) Customer Service/GRN Operate and Maintain Services 07/09/2021 BAI COMMUNICATIONS PTY LTD
TELCO/6942 (PDF 1.21MB) CatalystOne 38 Sites Jul 2021 SAED under MSA ITS 2573 03/08/2021 CATALYST ONE PTY LTD
CSD/7311 (PDF 1.29MB) Managing Contractor Agreement 27/07/2021 HANSEN YUNCKEN
DICT/CNTR0011088 (PDF 6.63MB) Microsoft EA and SCE Renewal - 3 Years 01/06/2021 DATA#3 LIMITED
DICT/527 (PDF 7.78MB) Building Assurance Solution 19/05/2021 KPMG
DICT/1999/2020 (PDF 7.38MB) Genesys Laboratories Australasia Pty Ltd - DCS Telephony 22/01/2021 GENESYS LABORATORIES AUSTRALASIA PTY LTD
TELCO/con_7733 (PDF 2.34MB) Motorola Equipment Support 01/01/2021 MOTOROLA SOLUTIONS AUSTRALIA PTY LTD
DICT/690368 (PDF 3.64MB) Outbound Customer Correspondence Management Contract 01/12/2020 COMPUTERSHARE COMMUNICATION SERVICES PTY LTD
GCS/657073 (PDF 15.2MB) End User Computing Services 13/07/2020 DATACOM SYSTEMS (AU) PTY LTD
BRD/22603 (PDF 2.45MB) Lease 107-111 Elizabeth Street, Sydney NSW and car parking licence 01/05/2020 TANERT PTY LTD
DICT/8709 (PDF 5.62MB) AMS Support Contract 01/11/2019 CAPGEMINI AUSTRALIA PTY LTD
DICT/6254 (PDF 4.64MB) SAP SuccessFactors Cloud Services (HCM) Products and Services 27/11/2017 SAP AUSTRALIA PTY LTD
CSD/12386 (PDF 8.03MB) MuleSoft Software 2021/2022 29/06/2017 MULESOFT LLC
TELCO/CON_5749 (PDF 2.05MB) Visionstream Priority Works Construction 01/11/2015 VISIONSTREAM AUSTRALIA PTY LTD
CSD/13260 (PDF 934.76KB) Enterprise Transition Agreement (ETA) 01/06/2015 INFOSYS TECHNOLOGIES LIMITED
DICT/6253 (PDF 18.65MB) Enterprise Resource Planning (ERP) Software and Services 26/03/2008 SAP AUSTRALIA PTY LTD


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