Access to privacy information

You have the right to know the information that we collect about you, the purpose for which the information is collected, how the information is used and to whom, if anyone, the information is disclosed.

Our privacy standards are set out in the Privacy and Personal Information Protection Act 1998 (PPIP Act) and the Health Records and Information Privacy Act 2002 (HRIP Act).

For further information on the Department of Customer Service’s privacy practices, please read:

  • our DCS Privacy Management Plan provides a detailed explanation of how the Department of Customer Service (DCS) protects and handles your personal and health information
  • our website privacy statement for information on what we collect from and/or about users of this website and what we do with this information.

If you believe your privacy has been breached through actions by DCS, you can apply for an internal review of the conduct that led to the breach. Please see information about making a complaint on the Information and Privacy Commission (IPC) website.

If you decide to lodge a request for a privacy internal review, please complete the IPC’s generic form and lodge it with DCS’s Privacy Officer:


Phone: 13 77 88

Mail: Level 14, McKell Building, 2-24 Rawson Pl, Sydney NSW 2000

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