NSW Customer Survey Panel

Join today to help us deliver better government services and initiatives for the NSW community.

Three friends sit around a table drinking coffee and looking at a mobile phone

Why join the NSW Customer Survey Panel? 

We want to hear from you because your voice matters!  

The NSW Customer Survey Panel is an easy way for you to engage with us on a range of topics that relate to people living and working in NSW, by taking part in research activities.  

We’re starting the NSW Customer Survey Panel with online surveys, and in the future may expand to other types of research activities such as interviews and focus groups.  

We use your responses to help us deliver better government services and initiatives for the NSW community.  

As a member of the Panel, you can:

  • be invited to take part in research activities
  • share your views and experiences 
  • hear how your participation has helped make a difference.

Your privacy is important to us. Your Panel member profile information and responses to research activities are confidential. We remove any identifying information from your responses before we share them with anyone and do not identify you in our analysis. 

Join now

Who can join the NSW Customer Survey Panel?

To join the Panel, you must:

  • be an individual who is at least 18 years old and a NSW resident 
  • have your own email address and Australian mobile number.

You can leave and re-join the Panel at any time.

As all surveys are conducted online, you’ll need access to a computer, smart phone or tablet, and the internet. 

What's the process?

  • Join
    Tell us a bit about yourself by completing this short form.
  • Take part
    Receive email invitations to online surveys. It's up to you if you'd like to take part.
  • Stay updated
    Hear the latest about the NSW Customer Survey Panel by receiving updates from us.

More information


Common questions about the Panel.

Privacy Collection Notice

Understand how we handle your personal information.

Terms and Conditions

Understand what it means to be a Panel member.

Need to get in touch?

If you have a question, feedback or complaint about the NSW Customer Survey Panel, please contact us.

Contact Us

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