Inclusive services in times of need
More service centres and frontline staff has got NSW to where it is today.
Fires, floods and drought
Over the last four years, NSW has been savaged by natural disasters ranging from bushfires, floods and drought.
DCS responded by putting boots on the ground and money in the pockets of people who needed it most, with many millions of dollars in emergency payments to households, businesses and communities.
DCS worked in partnership with local government and federal government to set up recovery centres after the floods to help those in need access services and information.
Support for First Nations peoples
Our First Nations team is dedicated to supporting Aboriginal and Torres Strait Islander Peoples.
We're here to help you understand all the available options to manage your fines, with culturally safe services and options.
We offer a range of other services designed to support your individual circumstances.
Find a range of resources at Aboriginal Communities or read more about our Aboriginal customer engagement strategy. (PDF 1MB)
Saving customers time with ID solutions
Proving who you are used to involve shuffling through paper, queuing for hours and repeating the same information to multiple agencies or businesses.
As part of MyServiceNSW, DCS rolled out NSW Digital ID allowing customers to verify their identification in seconds.
Digital licences making verification easier
Being able to access and verify licences, registrations and permits should be a simple process for individuals and businesses.
Today, customers can apply for a range of qualifications online.
Licences and credentials are being made available on the Service NSW app, with more digital licences coming.
Life's big events made simple
As part of the Life Events program, we have rolled out services that eliminate repeated government administration for customers. Customers only need to 'tell us once', when things change, allowing them to enjoy the moment.
Whether you're having a baby, saying 'I do' or goodbye to a loved one, DCS is with you to mark life's big occasions.
Births, Deaths and Marriages - putting dreams in reach of every customer
Our agency Births, Deaths and Marriages and iconic venues in NSW have partnered to create the ultimate wedding experience. We are now offering all-inclusive wedding packages at an entry level price point.
While the average Australian wedding can cost upwards of $30,000 — an expense that is out of reach for many Australians, micro-weddings offer a budget-friendly alternative that are just as memorable.
Customers in control of their ID with digital birth certificates
Trying to remember where you put your birth certificate will soon be a thing of the past with the launch of the digital birth certificate.
Digital birth certificates give customers the convenience of being able to carry their birth certificate with them at all times on their smart phone.
With a launch set for 2024, customers will be able to prove who they are anytime, anywhere with a tap on their phone.