Department of Customer Service achievements 

Female: Image a future where you have the option to carry your identity and important credentials securely on a mobile device.
Your day-to-day can be easier, faster and more secure.
We have the digital driver licence but that's just the beginning.
In the future, you'll be able to opt in to carry your licences, passes, permits and cards digitally on your phone with confidence that your private information stays private.
The options could be endless, including sharing your information with a third party such as a gym.
The technology could extend to a student card or first aid certificate and more in a digital wallet.
Security on location goes digital.
Arriving at an interview, Gemma agrees to digitally prove her identity to get into the building.
The job interview is a hit.
A business can rely less on paper credentials, which are typically not secure.
The employer vierifies Gemma's university and TAFE qualifications.
Gemma also show her Working With Children Check.
The employer can have confidence in the qualifications and Gemma consents to what is shared and who it's shared with.
This future vision is one built on security and privacy.
Credentials in your digital wallet will be saved locally on your phone, not collected centrally by government.
A notification arrives and Gemma learns her Working With Children Check is about to expire. She can renew it on the go.
Her car registration is also due. She can renew it and get a record of her insurance with a few taps.
Safe and secure and all in the one place. No lost cards.
Tomorrow, we'll make it easier for everyone to check credentials.
Gemma's electrician turns up, she can verify Mike's licence and have peace of mind he is who he says he is.
The NSW Government vision is creating a secure and trusted digital environment that makes everyday life easier.

The Digital Driver Licence contains multiple features which confirm it's authentic and current. Therefore, reducing the risk of identity fraud.

Before we go through the features, it is important for you to remember to avoid touching the customer's phone.

If you're having difficulties viewing the licence, ask your customer to adjust their phone accordingly.

Now, let's go through the features.

Narrator: Does the New South Wales Government logo animate?

Look out for the last refreshed date and time.

Check the last refreshed date and time by asking the customer to swipe down on the licence.

Look for a licence status banner at the top of the licence.

The licence status banner will remain fixed at the top of the screen even when scrolling.

The QR code is used for scanning. It expires and reloads.

When the phone is tilted, you should see the Waratah hologram move.

You may have to ask the customer to scroll down for their address.

Check the watermark matches the licence photo.

When the phone is flipped, the Digital Driver Licence should adjust to a horizontal view.

Note, a customer may have locked their smartphone's orientation.

If you're unsure even after a quick look, check the last refreshed time by asking the customer to swipe down on the licence.

If you're still unsure after a visual check, follow your industry or organisational protocol.

Music, images and videos of weddings - no spoken content.