Everything you need to know about NSW Digital ID
The NSW Government is working hard to deliver a convenient, secure and private digital identity solution for our customers across NSW, supported by a trusted technology foundation and legislative framework.
A solution for everyone
Proving your identity will become much faster and more convenient – you’ll be able to do it anytime, anywhere using the Service NSW app on your smartphone.
You only need to set it up once and go. No paperwork. No more queues.
Your privacy is in your hands. Only you can access it, no one else.
You control what details are shared, when and with whom.
The Digital ID journey
Privacy Awareness Week 2023 – Are you oversharing online?
Over the last 12 months, residents across NSW have witnessed a number of significant cyber-attacks which have put the personal information of many at risk. The last year has shown it is more important than ever for people to understand how they can improve their cyber security.
5 Minutes with Jess Lim
We sat down with Jess Lim who is a principal designer, to discuss her role in the Service NSW Digital Identity Group Squad, why the Digital Identity and Verifiable Credentials product portfolio is so important, and how it will impact NSW businesses and customers in the future. In light of Privacy Awareness Week (1-7 May), we also asked her how privacy issues are shaping her work.
Proving you’re over 18 in the digital age
These days almost anything can be bought online. However, for certain transactions, such as those involving the purchase of age restricted products, the online process can be complicated and involve revealing more information about yourself than is necessary.
You’ll soon be able to renew your Working with Children Check completely online
Do you currently hold a Working with Children Check (WWCC)? If so, did you know they expire after five years? Renewing your WWCC should only take seconds in today’s digital era. We’re working hard to make it quicker and more convenient to renew your WWCC online by developing a secure and private NSW Digital ID solution.
5 simple steps to reduce your risk of cyber theft
Cyber incidents leading to personal identity theft are becoming increasingly common, with 1 in 4 Australians having been a victim or at risk of cyber theft at some point in their lives. This blog explores 5 simple steps you can take to reduce your risk of cyber theft.
Bringing your digital identity to life
Proving your identity can be time consuming, but it should only take seconds in today’s digital era. We give an update on how we’re working hard to deliver a convenient, secure, and private digital identity solution for our customers across NSW.
Protecting your business and customers from cyber theft
These days, it’s common for organisations to collect and retain large amounts of their customers’ personal information. Read this blog to learn how you can minimise your risk and the steps you can take to protect your business and customers from cyber theft.
5 minutes with Junaid Khan
We sit down with Senior Business Analyst at ServiceNSW, Junaid Khan. Junaid runs us through the day-to-day work of a Business Analyst at ServiceNSW as well as current projects, key customers and more.
What is NSW Digital ID and how will it work?
A digital identity is a safe and secure way to prove your identity when accessing services or completing transactions online and in-person. A digital identity removes the need to prove your identity through face-to-face interactions and the use of physical identity documents.
5 minutes with Lenka Bradovkova, Executive Director
We sit down with Executive Director of Identity.NSW, Lenka Bradovka to discuss her role in Identity NSW, why the program is so important and how it will impact NSW businesses and customers in the future.
Digital identity: what is it and why should you care?
We live in an increasingly digital world, making the security of personal information more important than ever. A digital identity is a private and secure way to prove your identity when accessing services or completing transactions online and in-person.
Digital Birth Certificates - helping to keep your identity safe
The NSW Government, on behalf of all Australian states and territories, is creating a digital birth certificate that will be able to be used across the country - allowing customers to access their birth certificate when they want, from wherever they are.
The future is digital identity
Have further questions?
A digital identity is a way to prove your identity in a safe and secure way when accessing services or completing transactions online or in-person. A digital identity removes the need to prove your identity through face-to-face interactions and by using physical identity documents.
To set up your NSW Digital ID, two or more identity documents, such as your driver licence and Medicare card, will be required as well as your mobile number and email address. Photo verification will be used for the NSW Digital ID, which requires you to take a selfie to match against your existing photo.
The selfie is not stored by Service NSW and will be discarded as soon as your NSW Digital ID is set up. This will create and activate your NSW Digital ID. It’s a very simple and quick process.
myGovID, which is handled by the Australian Taxation Office (ATO), verifies your identity for access to Australian Government services, rather than having to be verified individually by each government entity. These services include Centrelink, Tax, Medicare, National Disability Insurance Scheme and Australian Business Number.
Whereas, the NSW Digital ID will allow you to prove your identity with not only government organisations, but also with businesses without having to disclose additional personal information, such as your driver licence or Medicare numbers. This will take the hassle out of registering and applying for things you need – accessing government services, applying for a new bank account, changing utility providers, enrolling your kids in school and more.
To set up your NSW Digital ID you will need the Service NSW mobile app. In future, there will be options to create via a web browser or at a Service NSW service centre. However, your NSW Digital ID will be able to be used to prove your identity through your mobile app, web browser, or in person at a physical location.
The NSW Government and the Australian Government are working closely together to explore adoption of a national Digital Identity ecosystem, which will enable the use of NSW Digital ID outside of NSW. When in operation, a nationally consistent approach will provide a seamless experience when transacting with government and businesses at all levels.
NSW Digital ID is simple enough for anyone to use. It will provide greater accessibility, particularly for customers with disability, are time poor, or live in rural or regional areas. This puts all our customers at the centre of their digital identity and credentials. But it is completely optional whether you choose to use it or not.
Yes. Using NSW Digital ID is completely optional. It won’t replace the paper versions of your credentials and cards, but it will give you a more convenient option to help prove your identity online and in-person.
You will be able to use your NSW Digital ID with participating government organisations and commercial businesses, such as banks, utility providers, etc. We’re working hard to bring as many partners on board as possible to make this a truly valuable service once it is generally available.