What is ID Support NSW
Lost and stolen bank cards - contact your bank first
If your banking details have been stolen you must contact the financial institution first and ask them to put a halt on your card. They will also be able to provide you with next steps.
ID Support should only be contacted when a person has been a victim of identity misuse.
The NSW Government is establishing the nation leading unit ID Support NSW to help customers if their government proof of identity credentials are stolen or fraudulently obtained.
Government proof of Identity documents include:
- NSW driver licences
- NSW birth certificates
- myService NSW
- NSW Working With Children Check
- NSW Seniors card.
How we can help
If your identity has been compromised, ID Support can help by:
- giving advice on compromised identification documents and how to restore the security of your identity
- guide you on how to keep your personal identity information safe
- give options for additional support and counselling services.
Tips to keep your personal information safe
Tips for your identity safety
As you move through the online and offline worlds, you can take proactive steps to protect your personal information.
Learn more on ID Support NSW's tips on keeping your identity safe.
Tips for your devices safety
In an increasingly digital world, it’s critical that you protect your devices to avoid your personal information being compromised.
Learn more on ID Support NSW's tips on Keeping your devices safe.
Tips on strong passwords
It is important to know what makes passwords strong, how to create them, and other ways to improve your password security.
Learn more on ID Support NSW's tips on creating strong passwords