ID Support Identity Protection and Recovery Act 2025
ID Support’s identity remediation services are now legislated by the Identity Protection and Recovery Act 2025, replacing ID Support NSW’s Privacy Code of Practice. Our website content will be updated shortly to reflect this change.
Read more about the Identity Protection and Recovery Act 2025
About ID Support NSW
ID Support NSW can assist you with a range of support services and resources including:
- Help to restore stolen or misused identity documents with our team of trained advisors.
- Sharing free resources and tools with individuals, groups, and small businesses to protect against identity theft and data breaches.
- Support for NSW government departments responding to data breaches and notify affected individuals.
How we can help
Get suppport
Easy to follow steps, actions and support for when you're the victim of a data breach or identity theft. We're here to help.
Learn
Complete our online learning modules, including everything you need to know about data breaches, scams, identity theft and cybersecurity.
Be prepared
In depth guides for individuals, families, and businesses. Prepare and protect against identity theft. Maintain your inline privacy, passwords, and devices.
Events
ID Support NSW deliver informative sessions to provide guidance for people on how to prevent identity misuse. Find out where our next public session will be or book a session for your community.
Contact ID Support NSW
If you believe your personal information has been stolen, used, or accessed without your knowledge or consent, our advisors can simplify the process and guide you through protecting your identity, accounts, and devices.
Start a support request or call 1800 001 040 (Monday–Friday, 9am–5pm Sydney time).
Interpreter services are available.
Type and Read (TTY)
People who wish to use TTY (Type and Read) can:
- contact us by calling 133 677, then entering 1800 001 040 after an officer answers.
Voice Relay
People who wish to use Voice Relay via the National Relay Service (NRS) can:
- contact us by calling 1800 555 727, or via the NRS app, then requesting to call 1800 001 040.
SMS Relay
People who wish to use SMS Relay via the National Relay Service (NRS) can:
- Send an SMS to 0423 677 767 requesting to contact 1800 001 040
NRS Chat, NRS Captions, Video Relay can also be used. Please visit the National Relay Service (NRS) for instructions on how to use these services.
Why identity misuse matters
It is estimated that 1 in 4 Australians are affected by identity crime.
It costs individuals and businesses around 3.1 billion each year.
Additional resources
Report an incident
Are you the victim of identity theft or a scam? Find out how to report cybercrimes and misuse.
Password strength tester
Check how strong your password is. Plus, protect your accounts with the latest tips for creating and storing passwords.
We take the protection of your personal information seriously. Our privacy statement explains how we collect, use, and safeguard your information. It's written to be clear, transparent, and compliant with privacy laws, including the Identity Protection and Recovery Act 2025 (NSW). This Act gives ID Support NSW authority to assist people whose identity has been compromised.
We encourage you to read the full privacy statement to understand how your information is managed.
Acknowledgement of Country
We acknowledge the Traditional Custodians of the lands where we work and the places in which we live. We pay respect to Ancestors and Elders past and present. We recognise the unique cultural and spiritual relationship and celebrate the contributions of First Nations peoples to Australia.
