ID Support NSW

ID Support NSW makes it easier for people to access help if their NSW Government proof of identity credentials are stolen or fraudulently used.

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ID Support NSW update on recent cyber incidents 

Supporting customers affected by the Medibank data breach

The NSW Government is supporting customers affected by the Medibank data breach.

If you have questions about how your data is affected, Medibank and international customers should call 13 23 31, ahm customers should call 13 42 46 and My Home Hospital patients should call 1800 081 245.

If you need counselling or support for concerns such as mental health or domestic violence, contact the Medibank cybercrime health and wellbeing line on 1800 644 325. 

Alternatively, if you’re experiencing distress as a result of the data breach, speak with your GP or contact Lifeline on 13 11 14. 

For other specifics about the data breach, visit the Medibank website.

Medicare card replacement and protection for Medibank and ahm customers

Services Australia has controls in place to prevent Medicare numbers being used for identity theft. Customers can replace their Medicare card through myGov or the Express Plus Medicare mobile app

More information is available on the Services Australia website.

Reporting cybercrime

If you have been a victim of cybercrime, contact ReportCyber

Protecting yourself 

It’s important that everyone takes steps to protect themselves. Learn more about how to protect your identity, keep your devices safe, and create strong passwords.
If you have experienced misuse of your identity, submit an online enquiry to ID Support NSW or call us on 1800 001 040 from Monday to Friday between 9.00 am and 5.00 pm.

Optus cyberattack

Latest information about Optus cyberattack is available

What is ID Support NSW

Lost and stolen bank cards - contact your bank first

If your banking details have been stolen you must contact the financial institution first and ask them to put a halt on your card.  They will also be able to provide you with next steps. 

ID Support should only be contacted when a person has been a victim of identity misuse.

The NSW Government is establishing the nation leading unit ID Support NSW to help customers if their government proof of identity credentials are stolen or fraudulently obtained.

Government proof of Identity documents include:

  • NSW driver licences
  • NSW birth certificates
  • myService NSW
  • NSW Working With Children Check
  • NSW Seniors card.

How we can help

If your identity has been compromised, ID Support can help by:

  • giving advice on compromised identification documents and how to restore the security of your identity
  • guide you on how to keep your personal identity information safe
  • give options for additional support and counselling services.

What is identity theft

Identity theft is a type of fraud that involves the use of someone's personal information.  

Identity theft can occur online or offline or a combination of both. Common credentials targeted include driver licences, passports, Medicare cards and bank account details. 

Some signs of identity compromise:

  • mail stops arriving at your address
  • items appear on bank/credit card statements you don’t recognise
  • bills, invoices or receipts addressed to you for goods or services you haven’t asked for.

Tips to keep your personal information safe

Tips for your identity safety

As you move through the online and offline worlds, you can take proactive steps to protect your personal information.

Learn more on ID Support NSW's tips on keeping your identity safe

Tips for your devices safety

In an increasingly digital world, it’s critical that you protect your devices to avoid your personal information being compromised. 

Learn more on ID Support NSW's tips on Keeping your devices safe

Tips on strong passwords

It is important to know what makes passwords strong, how to create them, and other ways to improve your password security. 

Learn more on ID Support NSW's tips on creating strong passwords

Contact ID Support

If you believe your NSW Government identity documents have been stolen or used fraudulently, help is available.

 Online form

Call 1800 001 040

This phone line operates between 9am and 5pm, Monday to Friday.

Related information

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Advice to be a savvy consumer
Unfortunately, some websites are not as genuine as others.
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Common signs of identity theft and how to respond.
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Privacy Statement
How we collect and store your personal information.
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