ID Support NSW

ID Support NSW makes it easier for people to access help if their NSW Government proof of identity credentials are stolen or fraudulently used.

secure personal information on smart phone

Latitude data breach

Latitude Financial advised its systems were hit by a cyber-attack. 

As their forensic review continues to progress, they have identified that approximately 7.9 million Australian and New Zealand driver licence numbers were stolen, of which approximately 3.2 million were provided in the last 10 years. In addition, approximately 53,000 passport numbers were stolen. They have also identified less than 100 customers who had a monthly financial statement stolen. 

A further approximately 6.1 million records dating back to at least 2005 were also stolen, of which approximately 5.7 million were provided before 2013.  These records include some but not all of the following personal information: name, address, telephone, date of birth.

Latitude will reimburse their customers who choose to replace their stolen ID document. Latitude is writing to all customers, past customers and applicants whose information was compromised outlining details of the information stolen and their plans for remediation. They will provide further updates on their website.

The NSW Government will support customers concerned about the security of their identity documents. You can contact ID Support NSW on 1800 001 040 or submit an online enquiry.

Exposed log in details

The NSW Government was made aware of a dataset containing the log in details (email address and password) some customers used to access NSW Government agency portals. While this is not a NSW Government data breach, ID Support NSW has notified affected customers. Click here for more information.

The NSW Government established the nation leading unit ID Support NSW to help customers if their government proof of identity credentials are stolen or fraudulently obtained.

How we can help

If your identity has been compromised, ID Support can help by:

  • providing advice on compromised identification documents and how to restore the security of your identity
  • guiding you on how to keep your personal identity information safe
  • sharing options for additional support and counselling services.

Identity theft is a type of fraud that involves the use of someone's personal information.  

Identity theft can occur online or offline or a combination of both. Common credentials targeted include driver licences, passports, Medicare cards and bank account details. 

Some signs of identity compromise:

  • mail stops arriving at your address
  • items appear on bank/credit card statements you don’t recognise
  • bills, invoices or receipts addressed to you for goods or services you haven’t asked for.

Protecting yourself online

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Tips on strong passwords

It is important to know what makes passwords strong, how to create them, and other ways to improve your password security. 

Learn more on ID Support NSW's tips on creating strong passwords.

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Tips for business safety

Cyber incidents leading to the theft of personal information through business portals are becoming more common.

Learn more on ID Support NSW's tips on keeping your business safe.

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Tips for your device safety

In an increasingly digital world, it’s critical that you protect your devices to avoid your personal information being compromised. 

Learn more on ID Support NSW's tips on keeping your devices safe


Tips for your identity safety

As you move through the online and offline worlds, you can take proactive steps to protect your personal information.

Learn more on ID Support NSW's tips on keeping your identity safe


of Australians have been a victim of identity crime at some point in their lives.


non-consecutive hours to restore the security of identity documents following misuse.


of victims don't report identity misuse to the government.

Contact ID Support

If you believe your NSW Government identity documents have been stolen or used fraudulently, help is available.

 Online form

Call 1800 001 040

Advisors are available between 9am and 5pm, Monday to Friday.

Related information

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Book a session with ID Support NSW

ID Support NSW offer free and engaging presentations to community groups on how to stay safe online and build identity resilience as well as what to do if your identity documents are compromised. 

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ID Support update on recent data breaches

The NSW Government is supporting customers affected by the Medibank data breach.

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ID Support Privacy Statement

How we collect and store your personal information.
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