Lost and stolen bank cards - contact your bank first
If your banking details have been stolen you must contact the financial institution first and ask them to put a halt on your card. They will also be able to provide you with next steps.
ID Support should only be contacted when a person has been a victim of identity misuse.
What is ID Support NSW
The NSW Government is establishing the nation leading unit ID Support NSW to help customers if their government proof of identity credentials are stolen or fraudulently obtained.
Government proof of Identity documents include:
- NSW driver licences
- NSW birth certificates
- myService NSW
- NSW Working With Children Check
- NSW Seniors card.
The team will expand to other types of personal information later in 2022.
How we can help
If your identity has been compromised, ID Support can help by:
- giving advice on compromised identification documents and how to restore the security of your identity
- guide you on how to keep your personal identity information safe
- give options for additional support and counselling services.
No wrong doors
No wrong doors for NSW customers impacted by identity compromise or data breaches.
Dedicated subject matter experts to support you via a 'tell us once' case management approach.
Provide education and advice to raise awareness and help people protect themselves from identity theft.
Tips to help keep your identity safe
- do not open suspicious texts or emails
- never send money, give credit card or online account details or copies of personal documents to anyone you don’t know or trust - and never by email
- choose passwords that are difficult update them regularly.
- secure your networks and devices with antivirus software and a good firewall.
- secure your personal documents at home and when travelling.
- put a lock on your mailbox and destroy any documents containing personal information not required.
- be cautious about requests for your personal information over the phone and in person.
- order a free copy of your credit report from a credit reporting agency annually.
- regularly check your bank and superannuation statements.
- be curious about where your information goes that is collected by organisations – you have a right to know how it is used.