ID Support NSW

ID Support NSW makes it easier for people to access help if their NSW Government proof of identity credentials are stolen or fraudulently used.

ID Support NSW will expand its services in 2022 to help with other personal information.

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Lost and stolen bank cards - contact your bank first

If your banking details have been stolen you must contact the financial institution first and ask them to put a halt on your card.  They will also be able to provide you with next steps. 

ID Support should only be contacted when a person has been a victim of identity misuse.

What is ID Support NSW

The NSW Government is establishing the nation leading unit ID Support NSW to help customers if their government proof of identity credentials are stolen or fraudulently obtained.

Government proof of Identity documents include:

  • NSW driver licences
  • NSW birth certificates
  • myService NSW
  • NSW Working With Children Check
  • NSW Seniors card.

The team will expand to other types of personal information later in 2022.

How we can help

If your identity has been compromised, ID Support can help by:

  • giving advice on compromised identification documents and how to restore the security of your identity
  • guide you on how to keep your personal identity information safe
  • give options for additional support and counselling services.
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No wrong doors

No wrong doors for NSW customers impacted by identity compromise or data breaches.

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Contact centre

Dedicated subject matter experts to support you via a 'tell us once' case management approach.

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Advice

Provide education and advice to raise awareness and help people protect themselves from identity theft.

What is identity theft

Identity theft is a type of fraud that involves the use of someone's personal information.  

Identity theft can occur online or offline or a combination of both. Common credentials targeted include driver licences, passports, Medicare cards and bank account details. 

Some signs of identity compromise:

  • mail stops arriving at your address
  • items appear on bank/credit card statements you don’t recognise
  • bills, invoices or receipts addressed to you for goods or services you haven’t asked for.

Tips to help keep your identity safe

Online

  • do not open suspicious texts or emails
  • never send money, give credit card or online account details or copies of personal documents to anyone you don’t know or trust - and never by email
  • choose passwords that are  difficult update them regularly. 
  • secure your networks and devices with antivirus software and a good firewall. 

Offline 

  • secure your personal documents at home and when travelling. 
  • put a lock on your mailbox and destroy any documents containing personal information not required. 
  • be cautious about requests for your personal information over the phone and in person. 
  • order a free copy of your credit report from a credit reporting agency annually. 
  • regularly check your bank and superannuation statements. 
  • be curious about where your information goes that is collected by organisations – you have a right to know how it is used.   

Contact ID Support

If you believe your NSW Government identity documents have been stolen or used fraudulently, help is available.
 

 Online form

Or call 

1800 001 040

  (between  9am to 6pm, Monday to Friday) 

Related information

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Advice to be a savvy consumer
Unfortunately, some websites are not as genuine as others.
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Factsheets
Common signs of identity theft and how to respond.
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Privacy Statement
How we collect and store your personal information.

 

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