Get support

Have you been or do you suspect you’ve been a victim of a data breach or identity theft? We’re here to help, making looking after and recovering your identity easier.

For urgent or emergency support

  • If you or someone you know is in immediate danger, call Triple Zero (000) now.
  • If you or someone you know is experiencing family and domestic violence, support is available. Contact 1800RESPECT or visit the Domestic, family and sexual violence support page for more information.
  • Find support for the mental health impacts of identity theft.

How can we help?

Access the breach portal

Personalised 24-hour step by step guidance

If you have received a notification and have been referred to us with a reference number and security code, you can access our secure online breach portal. 

The portal offers;

  • personalised step by step advice, specific to your incident.
  • a way to check the information you have received is genuine and matches our records.
  • flexibility to safeguard yourself and take action at your convenience.

   

Access the breach portal

 

Online checklist

If you suspect that your personal information has been accessed without your permission, or if you have experienced a breach or identity fraud, this checklist will assist you in determining which information may be at risk and provide;

  • steps on how you can proactively protect your personal information.
  • guidance on how you can recover your identity documents. 

 

 

Access the checklist

For urgent or emergency support

I was extremely overwhelmed at the beginning. By the end, I was confident and at ease with the steps I needed to take to protect my identity and steps I was unaware of. Very happy.

Anonymous, victim of a data breach

Contact ID Support

If you believe your personal information has been stolen, used, or accessed without your knowledge or consent, our advisors can simplify the process and guide you through protecting your identity, accounts, and devices.

Contact form

Once you send us a request, we’ll do our best to reply within one business day.

Call ID Support

Call our advisors on 1800 001 040 Monday to Friday between 9am and 5pm (Sydney time).

Interpreter services are available on request. 

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