Special Inquiry Report – State Insurance Regulatory Authority (SIRA)
The NSW Government has tabled the Special Inquiry Report from the Hon Alan Robertson AM SC into historic workers compensation complaints handled by the State Insurance Regulatory Authority (SIRA).
The Report
Mr Robertson was appointed to carry out the Inquiry under Section 82 of the Government Sector Employment Act 2013.
The Report can be accessed on the NSW Parliament website.
Terms of Reference
Read the full Terms of Reference.
The Government Response
To review the Government Response, please download the Special Inquiry into certain matters relating to the State Insurance Regulatory Authority document.
Background
An independent inquiry into the complaints handling process at the State Insurance Regulatory Authority (SIRA) was established under section 82 of the Government Sector Employment Act 2013 in July 2024. The Minister for Customer Service and Digital Government, the Hon. Jihad Dib MP, appointed the Hon. Alan Robertson SC, a former judge of the Federal Court of Australia, to conduct the inquiry.
On 6 December 2024, Mr Robertson, provided his Report into certain matters relating to the State Insurance Regulatory Authority to the Minister.
The Inquiry reviewed SIRA’s handling of and response to three ongoing and long-running complaints arising from workers compensation claims. The Inquiry also considered a number of other complex complaints.
The Inquiry made recommendations about reforms to improve how SIRA and DCS handle such complaints in future and about reforms to improve how SIRA ensures compliance with workers compensation legislation, in relation to complaints by people injured at work.