Visiting people in aged or disability care
How to stay flu and COVID safe when visiting aged or disability care facilities, including visiting people who are older, have a compromised immune system or chronic medical condition.
Before you visit
Visitors, residents and staff should read the NSW Health advice for residential aged care facilities and disability care facilities. You should also contact the facility to check current arrangements.
If you have tested positive to COVID-19, please don’t visit anyone in aged or disability care for at least 7 days.
Exceptions apply such as if you require care yourself, or you have permission from the facility to visit in exceptional circumstances (e.g. end-of-life visits).
To help protect those in the facility, you should consider using a rapid antigen test before entering a high risk setting and wear a mask while visiting.
If you test positive on a rapid antigen test, it's best to register your result with Service NSW.
Voluntarily registering your result helps you access medical support from NSW Health, including antiviral medicines if you are eligible, and also assists NSW Health respond to the ongoing COVID-19 pandemic.
Visiting residential aged or disability care
There are steps you can take to keep people safe if you visit residential aged care or residential disability care facilities:
- stay up to date with your recommended vaccinations, including COVID-19 and flu
- take a rapid antigen test before visiting to ensure you are not spreading COVID-19
- wear a mask
- do not visit if you have any cold or flu-like symptoms, including;
- fever (37.5C or higher)
- sore or scratchy throat
- shortness of breath
- runny nose
- loss of smell or
- loss of taste
- frequently wash your hands thoroughly for at least 20 seconds with soap and water, or an alcohol-based hand rub
- cover your nose and mouth when coughing and sneezing with tissue or a flexed elbow
- maintain physical distancing.