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Check-in rules and entering a premises
When you visit businesses, venues and events in NSW, you may need to check in.
It is your responsibility to follow the instructions when checking in.
Many businesses are required by law to collect your details (name, phone number and/or email) to assist NSW Health with contact tracing.
Businesses, venues and events that use Service NSW check-in system will display a poster with a NSW Government QR code.
Entering a multi-tenancy premises
- If you visit a shopping centre or multi-tenancy premises, you are required to check in on entry.
- While you are in the shopping centre or multi-tenancy premises, if you visit any of these premises, you need to check-in at each of these premises, every time you enter.
- There are some multi-tenancy premises where check is only required on entry. If you are entering premises not listed, then you do not need to check in at these premises (for example, if you are a patient entering a health or medical facility). It is sufficient to check in on entry to the building.
Checking in without the Service NSW app
- You don’t need to have the Service NSW app installed on your mobile phone to use the QR system.
- The check-in process will be slightly different if you have the Service NSW app installed.
- You don’t need to have a MyService NSW account to use the system.
- If that doesn't work for you, you can ask the business to manually collect your details.
Rules around QR code check-in have changed
More businesses and organisations are required to have a NSW Government QR code so that staff and customers can check in using the Service NSW app.
Check the list of premises that need to comply.
Update 17 July 2021:
Restrictions to further limit the spread of the COVID-19 Delta strain
Using the Service NSW app for COVID Safe check-in
Hospitality venues (pubs, clubs, cafes and restaurants) and hairdressers are required to use the Service NSW check-in system. Other types of businesses can also choose to use this system.
The Service NSW check-in system uses QR codes. If your phone can’t read QR codes, or you’re otherwise unable to access the Service NSW system, the business must record your contact details by an alternative method.
- Check-in using the Service NSW app
- First time QR code users
- Try a sample NSW Government QR code
- Get the Service NSW app
Using a QR code for check-in
Having a smart phone that can read QR codes can be a convenient check-in option.
If you’ve never used a QR code before, check out our first time QR code user guide.
Different phone models have different ways of scanning QR codes. You may need to enable a setting, or even download a QR code reader app.
Try the practice QR code in our guide to the Service NSW check-in system.
If your phone can’t read the QR code, the venue must provide an alternative method of recording your contact details.
No phone? No problem
If you don’t have a phone, or you’re unable to use yours for some reason, the venue can record your details on their own electronic system.
If there is no way to record your details electronically, such as if the internet is not available, the venue can still record your contact details on paper. They must transfer the details to an electronic system as soon as possible.
Venues must delete all records (electronic and paper) after 28 days if not required for contact tracing.
Business owners can find out more about their record keeping obligations.
Checking in for someone else
If you are with anyone who is unable to check in themselves, due to age, disability or language barriers, you can check in on their behalf using either:
- the ‘Dependants’ option on the Service NSW app
- the alternative check-in option provided by the venue.
If you have checked in using the Service NSW app, you can check out at the end of your visit.
Checking out at the end of your visit can help improve the accuracy of contact tracing.
However, you do not have to check out.
To check out:
- open the Service NSW app
- go to COVID Safe Check-in
- tap the Last Check-in tab
- tap the Check out button.
Get reminder notifications to check out
You can choose to get a reminder to check out of a venue after two hours. In the Service NSW app
- go to Notification Preferences and select Check Out Reminders.
You can also allow these reminder notifications in your phone settings. Under Settings
- go to Notifications, open the Service NSW app and select Allow Notifications.
Catching a taxi
You will need to check in using a QR code when you catch a taxi.
If you do not have a phone that will scan the QR Code, you can book a taxi before you travel and your contact details will be recorded by the booking service.
Privacy and your personal information
Businesses are required to take your details only for the use of contact tracing for COVID-19 infections. If the business is going to use your details for marketing purposes (such as sending you emails) they must inform you clearly and obtain your consent.